Need Help With PREPAID Roaming in Korea

There is nothing you can do to get roaming in Korea. As noted, prepaid does not roam there. You would need to switch to a postpaid plan to get roaming but that can’t be done from Korea. That can only be done back in the US.

please push me if there is an answer, I am also very interested in this

@Sibity 

Umm, what now?  
The answer is be better prepared before you leave the USA by signing up for service and the roaming plan that will work where you are going. AT&T prepaid will have no service of any kind in Korea. Even Wi-Fi calling is blocked.

Good Morning @wonivrt,

We are sorry you're experiencing this situation with your phone. 

For assistance while you're outside the U.S., please call (314)925-6925

Kailonie, AT&T Community Specialist 

Kailonie, AT&T Community Specialist 

tengo un aparato LG Velvet liberado. Y deseo saber como sacar el logo de AT&T ya que estoy en Argentina y no uso la señal. Gracias 

Hey, @alejandrogsanto

Asistencia en espanol esta disponible visitando http://soc.att.com/ATTAyuda

Thanks for reaching out to AT&T!

HolcyT, AT&T Community Specialist

Hey, not sure whether you still have an issue, but as you experienced AT&T Prepaid doesn't connect to any cellular network in South Korea. However it does roam in Japan, for whopping $35/30 days 5GB plus unlimited call/text.

But, Wi-Fi calling works just fine and I have no issue making/receiving calls/texts using a Wi-Fi network or another sim's cellular data connection. 

If you want to manage your account, you cannot access AT&T prepaid website (paygonline.com) via normal connection. I normally use VPN to USA and manage my account. I've been to Japan and website worked just fine, but not sure whether you can access with VPN through Japan.

Anyways, hope this helps and have a great day!

However it does roam in Japan, for whopping $35/30 days 5GB plus unlimited call/text.

@StandingBell The $35 international travel add-on is only good for 7 days, not 30.

Hi. I am in Morocco.i bought a sim with Morocco number but for some reason I can't unlock my Motorola phone even though I was using a prepaid card in the USA. What should I do??? Please help. my email address into account is [email scrubbed]. thank you. Any idea is highly appreciated.

@Calcutta 

If you purchased an AT&t prepaid phone it is locked until you have completed 6 months of AT&t prepaid, paid service. If you have been denied the unlock with a message to that effect, that would be why.

If you have not yet requested an unlock, you may have to use a US VPN to access the portal to make such a request

https://www.att.com/deviceunlock/