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wonivrt's profile

New Member

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3 Messages

Friday, June 9th, 2023 6:38 AM

Need Help With PREPAID Roaming in Korea

Hi, I found out through another post I made that prepaid subscriptions don’t have roaming in Korea. I can’t sign in to my AT&T account because I can’t get the verification code text to sign in, nor can I make any calls or use live chat. I really need help with figuring out my bills and how to get roaming in Korea. How would I contact and agent or at least figure out how to not be automatically charged for my prepaid phone bill?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

11 months ago

There is nothing you can do to get roaming in Korea. As noted, prepaid does not roam there. You would need to switch to a postpaid plan to get roaming but that can’t be done from Korea. That can only be done back in the US.

New Member

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2 Messages

11 months ago

please push me if there is an answer, I am also very interested in this

ACE - Sage

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117.1K Messages

11 months ago

@Sibity 

Umm, what now?  
The answer is be better prepared before you leave the USA by signing up for service and the roaming plan that will work where you are going. AT&T prepaid will have no service of any kind in Korea. Even Wi-Fi calling is blocked.

Community Support

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231.4K Messages

11 months ago

Good Morning @wonivrt,

 

We are sorry you're experiencing this situation with your phone. 

 

For assistance while you're outside the U.S., please call (314)925-6925

 

Kailonie, AT&T Community Specialist 

 

 

 

 

Kailonie, AT&T Community Specialist 

 

 

New Member

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1 Message

10 months ago

tengo un aparato LG Velvet liberado. Y deseo saber como sacar el logo de AT&T ya que estoy en Argentina y no uso la señal. Gracias 

Community Support

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231.4K Messages

10 months ago

Hey, @alejandrogsanto

 

Asistencia en espanol esta disponible visitando http://soc.att.com/ATTAyuda

 

Thanks for reaching out to AT&T!

 

HolcyT, AT&T Community Specialist

New Member

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1 Message

9 months ago

Hey, not sure whether you still have an issue, but as you experienced AT&T Prepaid doesn't connect to any cellular network in South Korea. However it does roam in Japan, for whopping $35/30 days 5GB plus unlimited call/text.

But, Wi-Fi calling works just fine and I have no issue making/receiving calls/texts using a Wi-Fi network or another sim's cellular data connection. 

If you want to manage your account, you cannot access AT&T prepaid website (paygonline.com) via normal connection. I normally use VPN to USA and manage my account. I've been to Japan and website worked just fine, but not sure whether you can access with VPN through Japan.

Anyways, hope this helps and have a great day!

(edited)

ACE - Expert

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64.7K Messages

9 months ago

However it does roam in Japan, for whopping $35/30 days 5GB plus unlimited call/text.

@StandingBell The $35 international travel add-on is only good for 7 days, not 30.

New Member

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1 Message

9 months ago

Hi. I am in Morocco.i bought a sim with Morocco number but for some reason I can't unlock my Motorola phone even though I was using a prepaid card in the USA. What should I do??? Please help. my email address into account is [email scrubbed]. thank you. Any idea is highly appreciated.

(edited)

ACE - Sage

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117.1K Messages

9 months ago

@Calcutta 

If you purchased an AT&t prepaid phone it is locked until you have completed 6 months of AT&t prepaid, paid service. If you have been denied the unlock with a message to that effect, that would be why.

If you have not yet requested an unlock, you may have to use a US VPN to access the portal to make such a request

https://www.att.com/deviceunlock/

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