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ctbear's profile

Tutor

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6 Messages

Sat, Sep 13, 2014 1:18 AM

Mysterious $40 monthly charge?

I pre-ordered the iPhone 6 through NEXT, and on the confirmation email I saw a recurring monthly charge of $40 on top of the monthly installment for the phone. It said 1GB mobile share plan for iPhone LTE.

I am already on a 10GB mobile shared value plan, why am I still getting this charge?

GeekBoy

Master

 • 

4.1K Messages

7 y ago

It sounds to me like they may have processed your order as a new line order, not an upgrade to a phone on an existing account. I would suggest that you check your confirmation email to validate it was an upgrade and not a new account/line.

Tutor

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6 Messages

7 y ago

The wireless service number on the email is the correct one (my current line to be 'upgraded').

ATTDmitriyCM

Community Manager

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9.9K Messages

7 y ago

 

Hello @ctbear 

 

There are some reports of the orders being processed with a wrong plan, and if that's the case, we will be happy to get it corrected for you! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy

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