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TPHurleybird's profile

Tutor

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4 Messages

Monday, May 7th, 2018 11:29 AM

Monthly payment plans for new devices

You should add a feature in the mobile app and online to allow the monthly installment for a new device to be increased by the acct holder above the minimum payment or preset amount determined at the time of purchase.

 

This is a win win for both parties. A no brainer.

MicCheck

ACE - Expert

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12.7K Messages

5 years ago


@TPHurleybird wrote:
-##They should give the phones to their customers just like they did
before. The 2year contract allowed for them to recoup their costs and then
some. Believe me Verizon, AT&T, T-Mobile, and Sprint all make obscene
profits every year with all the fees and taxes, over priced plans, data
limits or packages, and so on and so on.

You sound like you think their not making enough to do what ever it takes
to provide a good user experience and still make plenty for their share
holders.

It has worked for Nordstrom's since they opened their doors. Because they
focus on customer satisfaction, they can charge more than any other
department store and customers are more than happy to pay the higher
prices. Simply because they know that no matter what, they will always be
given the benefit of doubt with any situation that's unsatisfactory.

You focus on profits, then you will always be reinventing ways to get more
out of your customers to compensate for attrition.

When the focus is customer satisfaction, your company will always
experience unbelievable profits that continue to rise and not have to deal
with the chasing of how to get them back to where they once were.

Just because AT&T doesn't make one particular change you would like it to make, doesn't mean AT&T doesn't care about customer satisfaction. It's not an either/or scenario. 

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