Please read below & reply whether you have positive or negative comments.
I have been with AT&T for roughly fourteen years and was always very happy with them until recently. I realized that they have been illegally charging me $30+ dollars for 19 months for an iPad Mini2 that I bought & returned within a day. I have multiple devices but finally caught it. When I brought it to their attention they gave me a $90 credit. Quick match 19 months multiplied by $30 a month equals $570.
This should be a simple fix for AT&T since they illegally (or accidentally) charged me for 19 months. However, I had to jump through hoops over and over again and then contact the Apple store in Charleston (Apple was extremely helpful) where I originally bought the device then returned it within 24 hours (again never even used the data plan).
I have submitted all paperwork & receipts to them but they still will not issue credit for an iPad device I never used. Anyone have this same problem with them?
We currently have 2 active iPhones & 2 active iPads and AT&T Uverse. I will be selling my AT&T stock since I see that they are now fradulantenly & inaccurately billing customers. This was a simple solution but unfortunately their organization is headed in wrong direction.
Thank you for taking the time to read & reply to this post! So far, AT&T says it is in a superviso's hand. I went from being one of the biggest AT&T supporters to an extremely diasatified customer based purely on principle & improper business practices.
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