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a819336's profile

Contributor

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3 Messages

Sat, Sep 24, 2016 5:21 AM

MONTH 4 am not getting the BOGO CREDIT

I too opened up an account on AT&T, I paid $2,000 in the store on the day I purchased the phones as well as another $2,600 to Verizon in order to cancel my lines with them. I was told I would receive my BOGO credit 2-3 months after starting service also that it would work proactively and I would receive the entire credit back for the tow lines that should have been free. I should be getting a credit of $44.33 monthly as well as a credit of $173.33 for the months I have paid. Every single time I call your department I am given the run around. No one wants to help. Every months its pay the bill and wait until next month. I am tired of waiting. This is my last effort before filling legal action against AT&T as this deal was advertised everywhere and I am not receiving what I was promised from day one.

ATTHelp

Community Support

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200.5K Messages

6年前

Hello @a819336!

 

I am so sorry to hear that you have not received the credit yet for the BOGO promotion! I would be very frustrated as well, so I totally understand! I will be more than happy to help get this resolved ASAP!

 

My team is going to send you a private message, so that we can gather a bit more information. Keep a lookout!

 

I look forward to hearing back from you. Thank you for bringing this to our attention and have a great day!

 

Kevin, AT&T Community Specialist

Contributor

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3 Messages

6年前

You are the third person to say you are going to contact me. I still have not been contacted I get this first message I send the private info and then never hear from your team again. What a joke.

ACE - Sage

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100.3K Messages

6年前

Let's look again. 

My first concern is you wrote you spent $2,000 on the day you ported service.  That sounds like you paid for 2-3 phones in full.  

 

Review the terms of the BOGO, 

 

the may news news release on the BOGO. http://about.att.com/story/bogo_dads_grads_popular_smartphones.html

 

Copy of the June iPhone BOGO (similar requirements)

 

image.jpeg

ACE - Sage

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100.3K Messages

6年前

If ATT sent you a private message, the notification is in the envelope icon, above the orange bar.

 

 

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