AT&T Community Forums

MONTH 4 am not getting the BOGO CREDIT

I too opened up an account on AT&T, I paid $2,000 in the store on the day I purchased the phones as well as another $2,600 to Verizon in order to cancel my lines with them. I was told I would receive my BOGO credit 2-3 months after starting service also that it would work proactively and I would receive the entire credit back for the tow lines that should have been free. I should be getting a credit of $44.33 monthly as well as a credit of $173.33 for the months I have paid. Every single time I call your department I am given the run around. No one wants to help. Every months its pay the bill and wait until next month. I am tired of waiting. This is my last effort before filling legal action against AT&T as this deal was advertised everywhere and I am not receiving what I was promised from day one.

Responses

ATTHelp

Community Support

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210.8K Messages

7 years ago

Hello @a819336!

I am so sorry to hear that you have not received the credit yet for the BOGO promotion! I would be very frustrated as well, so I totally understand! I will be more than happy to help get this resolved ASAP!

My team is going to send you a private message, so that we can gather a bit more information. Keep a lookout!

I look forward to hearing back from you. Thank you for bringing this to our attention and have a great day!

Kevin, AT&T Community Specialist

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a819336

Contributor

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3 Messages

6 years ago

You are the third person to say you are going to contact me. I still have not been contacted I get this first message I send the private info and then never hear from your team again. What a joke.

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