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spdmorbav's profile

New Member


1 Message

Tuesday, August 23rd, 2022 2:17 AM

Modifying account - ??best to do in store or online

Plan to add a phone to my existing family acct.  Is it better to do this online or at a store?

Accepted Solution

Official Solution

Community Support


232.4K Messages

2 years ago

Hello @spdmorbav, we are here to help you with adding a line to your account.

For a new AT&T device

Before you begin

  • If you have an installment plan, make sure you meet your plan’s eligibility requirements before trading in your smartphone. Learn about trade-in requirements
  • If you choose a 5G phone but aren't on an AT&T Unlimited Your Way plan, switch to an unlimited plan where all plans have 5G access.1 View unlimited plans
  • If you want to transfer your number from another provider, see if it’s eligible to transfer. Wireless numbers take one to five days to transfer.

You can find instructions on how to Add a Line or Device to an AT&T Account here.


Let us know if this helps!


Mellira, AT&T Community Specialist

ACE - Sage


117.8K Messages

2 years ago

You can easily do it online within your account, and have the SIM card shipped to you. Usually will arrive in less than 48 hours. If you are also purchasing a phone, especially an iPhone, it can be activated with the e-sim once received, no SIM card required.

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