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New Member


1 Message

Wed, Nov 4, 2020 10:32 PM

Mistake in billing

First, is this site still in use? It doesn't look like it but I'll post an overview of the situation. Basically, ATT believes I am trying to get out of a contract to pay off a phone. I'm not but they've confused, mixed up the phone numbers of my account. There were three phone numbers and I deleted one. ATT mistakenly attributed the purchase of a new phone to the deleted number. 

It took me almost a month to switch from Verizon to ATT. I thought the mess was finally cleared up until I learned of this new mess.

Who can I talk to without getting more run around?


ACE - Expert


54.3K Messages

1 y ago

Yes, this site is in use but it’s a customer to customer forum, not customer support. There is no special number to call other than the standard 800 numbers or 611. If calls aren’t getting results, you can escalate to corporate by filing an FCC or BBB complaint.

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