Mislead when trading in phones
My wife and I wished to upgrade our old phones which were paid off. When going into the AT&T store we were told we can get new phones at "NO CHARGE". We were like great lets do it!!!! To make a long story short, representative asked us whom we have as a carrier for TV we told her and she said she could save us $50 a month with AT&T TV and we can get two new phones at no charge. What a deal, right, WRONG!!!!
Come to find out after reviewing my account at home a couple days later, in order to get this deal which she did "NOT ABSOLUTELY DIVULGE" she had to add two promotional lines, which show on my account as flip phone and I-pad which I am now hooked into a 30 month contract and paying monthly installments on them and they were never given to me nor was this explained to me. So I went down to the store where we originally went and they explained in order to get the deal this is what they had to do. I explained I felt as I was taken advantage of and I received a blank stare and they tried to explain to me I was saving money. Really I don't care about the money, what I cared about was getting the two phones for free. Let me explain what I said to them about the phones that were supposedly free. IF I was getting two phones for free there would be no payment on them, which there isn't, but there are payments for 30 months on the two promotional lines each month that I was physically never given. So what is for free? Im still making payments on two additional lines that I don't have, So in essence "NOTHING WAS FOR FREE".... So when you see free OR they tell you its free be sure to ask a lot of questions and ask them to be specific. I have contacted Better Business Bureau and State Attorney General about the misleading advertisement and a way AT&T takes advantage of there dedicated customers. I will do everything in my power to get out of this contract and leave AT&T all together. And trust me I will!!!!!