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Misinformed about Unlimited choice plan
I had recently changed to the unlimited choice plan and was assured by a phone rep that I would be receiving my company discounts of 21% with the plan. When the bill comes along, I notice that no discount was applied. I call ATT and was told that the unlimited choice program has no discount. I told her that the previous rep I had spoke with assured that I would receive my company discounts toward the unlimited choice plan. I think it's very shady to be told one thing confidently by a rep and to be vetoed by another rep with no explanation except that the discount doesn't apply to this plan. I'm hearing 2 stories and think it's very unprofessional that ATT is not properly giving the right information to its long time customers. I understand that the bill would only reflect a few dollars off the bill, but the fact is that I was given false information by your reps. ATT. If you are reading, please fix this!!