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Contributor

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1 Message

Thu, May 30, 2019 3:49 AM

Major issues with AT&T

I need assistance filing a complaint against AT&T.  I need someone to look into my account ASAP. 

Responses

Constructive

Employee

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15.9K Messages

2 years ago

this isnt at&t billing or support this is a customer forum we are all customers here and have no access to your account

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
QuarryRye

Master

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3.2K Messages

2 years ago

This is a user-to-user forum with only minimal moderation from AT&T. The most you might get is an invitation to respond to a private message from a moderator, and even that isn't guaranteed.

If you want customer service from AT&T, call them.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
lizdance40

ACE - Sage

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79.6K Messages

2 years ago

Generally “filing a complaint against At&t” means you go to an outside alphabet agency. BBB or FCC for example. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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