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amber_gigot's profile



1 Message

Thursday, November 21st, 2019 8:29 PM

Lost Sim card

I lost my new sim card so I been using my old sim card with my old number on it which is connected to my old account. I want to cancel my new account because I dont want to pay for two accounts. The problem is I can't access my new account because I dont have access to the text messages for a pin number to sign into the account. The account is on auto pay also,so it will continue to charge my card if not cancelled. i know the phone number but it just wont let me sign in because I need the temporary pin to continue. I also do not have access to a at&t store right now.


Community Support


214.9K Messages

4 years ago

Hello @amber_gigot,


Allow us to lend a helping hand. We recommend Resetting your password, follow the link provided it will walk you through the process. Thank you. 


Makaela, AT&T Community Specialist

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