Lost Phone Return
Anyone else having issues with ATT receiving trade-in phones (or other items)? I sent back a phone back on Sept 25th, 2021, and ATT says they never received it so now I am being charged $500+. I was told by ATT that it's my responsibility to track the lost phone. I contacted the local USPS through a support ticket, to which they cannot help b/c the package was picked up by a third party (Newgistics, Inc). I contacted Newgistics, Inc (now Pitney Bowes), and they said that they cannot help me. I've had others tell me similar stories and ended up getting charged for their devices! ATT isnt holding up their side of their TOS so I am also losing out on my promotional pricing for my new phone.