Lied to by customer service agent in regards to payment arrangement
I used the chat feature to try and switch the date of a my payment arrangement. I spoke with Agent Maria, who had told me that my request was granted and that I was all set to pay my full balance on Jan 12th, 2018 rather than Jan 2nd as originally scheduled. I was told I would receive a confirmation email as well. Fast forward 6 hours later, I have not received that email and my account does not reflect these promised changes. I called AT&T to find out what was going on and was told that they have no record of that change and they can't make my payment arrangement for a date of Jan 12th as previously promised. This is infuriating as I have been a customer for 6+ and have proof showing what the agent guaranteed. I want this rectified immediately.