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Fri, Dec 28, 2018 6:06 PM

Lied to by customer service agent in regards to payment arrangement

I used the chat feature to try and switch the date of a my payment arrangement. I spoke with Agent Maria, who had told me that my request was granted and that I was all set to pay my full balance on Jan 12th, 2018 rather than Jan 2nd as originally scheduled. I was told I would receive a confirmation email as well. Fast forward 6 hours later, I have not received that email and my account does not reflect these promised changes. I called AT&T to find out what was going on and was told that they have no record of that change and they can't make my payment arrangement for a date of Jan 12th as previously promised. This is infuriating as I have been a customer for 6+ and have proof showing what the agent guaranteed. I want this rectified immediately. 




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Brand User

Community Support


140.3K Messages

2 years ago

Hello @karalo!


To change your scheduled payment via your AT&T online account simply follow the instructions provided below:


  1. Go to myAT&T > Billing & payment > View my bill. Your payment activity displays.
  2. Select Scheduled payments to change the date, amount, or method of a payment that’s scheduled to post before your due date.

Let us know if this helps!


Lar, AT&T Community Specialist

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