LIED AND REFUSED TO HONOR THEIR AGREEMENT!
I called AT&T on November 2, 2020 asking about an upgrade. My last phone was almost 3 years old and I paid it out right.
I explained to the customer service rep that I was relocating to London, England in January 2021 and I wanted to be able to pay the phone off. She mentioned the 30 months at $10 per month, which I told her nope won’t work, we are moving permanently for my husband’s work, would be a least 5 years. I need the phone paid for and unlocked. She said no problem let me see what I can do. No after almost 2 hours of hold times and talking ( the rep was very nice) she said I could have the iPhone 11 in black or white at $50 sales tax today and $299.99 on my December 2nd bill. I said that sound great. I had her on speaker and look at my husband for confirmation for the go ahead and asked for his phone, because lord knows I don’t trust these companies ( and rightfully so). I proceeded to ask her “ so just to confirm, I will pay $50 in sales tax today and $299.99 on my next bill? Correct?” She said “ yes that’s correct” .
okay she took my payment sent the email we hung up. When I looked at the email to accept the terms and conditions, It did not reflect what we spoke about over the phone. It showed the month to month payment. Of course I did not accept it and I called again... spoke with another lady explained the whole situation again.... she basically said that they couldn’t change what the “ order summary“ states, but whatever was agreed-upon between myself and the agent that set up the promotional deal but still be in effect and then I was OK to go ahead and agree to the terms and conditions. I said well that makes me nervous is there anyway you can mark in my account that I’ve called you and you’ve discussed this with me she said yes she’ll make a note to my account and she gave me a reference number.
I went ahead I got the phone...
I’m on an installment plan, go figure. Called today, explained I have video of the conversation, they even read off the notes in my account of when I called back. Talked to 2 people the second person being a “ supervisor“ .nothing. They basically wanted me too stay on an installment plan while I am living in England and they’ll give me credit back. Huh? I don’t need credit back if I’m not here nor using an at&t account! I had to pay $600 for the phone to get it unlocked... yup not happy. I have had AT&T since Cingular and AT&T merged. I was 15 years old, so 16 years maybe? Yup not a happy camper...