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Horrible horrible! AT&T has a horrible system in place for reporting fraud! You cannot speak to a live person regarding the claims and no one responds after submitting a claim online. Speaking to the customer service Dept is like speaking to deaf ears! Apparently I spoke to a “supervisor” in the billing Dept his name was Marvin and did not attempt to assist in my billing issue whatsoever! I asked him to speak to his Supervisor and after arguing with me he told me he is transferring me to customer service. Mind you at this point i have been on the phone with AT&T for
45 minutes! Marvin told me his supervisor would also decline a refund. I was transferred to customer service Dept and the representative kept saying hello? Hello? Like he couldn’t hear me… seriously??? 45 minutes on the phone and no one else had an issue hearing me! He then hung up on me. I have been being autodrafted money from my checking acct. every month since 2021 for an apparent unauthorized re-activation of a mobile hot spot device. Even after telling at&t in May this was unauthorized and this device or service needed to be deactivated immediately at&t continued to autodraft money from my checking account for 2 more months! I have contacted at&t 6 TIMES since May and were told today that I will NOT be refunded any of the money taken from me!
Horrible horrible customer service/supervisors you have.