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slipovet's profile

Tutor

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4 Messages

Sunday, April 5th, 2015 10:29 PM

Issues with AT&T handeling false dataplan activation.

I would like to open conversation on "Automatic dataplan activation on base of "registered device" and issues with AT&T handeling false activation.

Are there customers with the same negative experience?

If yes, were you succesefull with "fixing" billing for DataPlan you never asked and used?

If you were succesefull, what did you do?

I spend days with different service representatives and get nowhere. It feels like you are bitting your had agains concreet wall.

ACE - Sage

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104.2K Messages

8 years ago

I don't know what your mean?? Explain please?
kdfederer

ACE - Expert

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12.8K Messages

8 years ago

A data plan is REQUIRED on regular plan with ANY smartphone. If you switched to a smartphone, a data plan is automatically added. It is in the terms of service and required. If you do not want a data plan but want to use a smartphone, your only option is to change to a gophone plan. Data is not required on a gophone plan and you can use a smartphone.

Tutor

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4 Messages

8 years ago

I am happy to explain: I have family plan with 3 phone lines. One of the 3 numbers I am using for a years is for voice forwarding to my corporate phone only. Last time I used Blackbey Bolt on this number to activate call forwarding to my corporate number and it was more than a year ago. Then I turned it off and never used since.

There were no problem with this number until January 2015. All the sudden, 3GB Blackbery Data plan was added to the line which I am using for voice call forwarding.

After many long conversations with many different specialists, this plan was removed.

I also was advised by AT&T manager to remove SIM card from the Blackbery phone (for voice call forwarding no physical phone requers). I removed SIM card from phone which was not turned on for long, long time (more than a year)

In March of 2015 I got bill with 3G Blackbery Data plan again added to number which I am using for voice forwarding only.

I am not sure if it would be appropriate to post names for all specialists and if AT&T need names, they may contact me directly. I am working for IT department at big company...and if my group would handle our clients the same way AT&T did with me, I am not sure if I still would have my job.

In short, I was told: I have to pay for Data plan regardless if I ever turn my phone “on” or not. .. Also there is nobody above escalation manager I could talk and resolve this issue...and lastly I was offer to pretend I used my Blackbery, so AT&T could "help me" and decrease my data plan from 3GB to 300MB (AT&T checked - there is 0 bit usage - none), but I need to provide my BlackBery id, so they could add it to their system and make it looks like it was used. My respond was - it is piracy (I hope all conversations are recorder by AT&T and it would be easy to verify).

I end up buying basic phone at Walmart and activate it, so AT&T would stop adding data plan to line with 0 bytes of data usage. I have much more details about unpleasant experience I had with AT&T and I am trying to identify the best way to properly share it with responsible party at AT&T and AT&T community.

I am just wondering, how many more customers having similar experience? Is it just me or it is common for this provider?

ACE - Sage

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104.2K Messages

8 years ago

Wow. I understand now. I don't understand why they forced a data plan if
the line isn't incurring any usage. That's just dumb. I know they require
data plans on smart phone lines, but why a 3 GB plan on an line with no
use? Again, dumb.
I assume you want to keep the number active for business and the line is
out of contract? Have you looked into alternates like Google voice?
I haven't used it, but it has been suggested as a way of "babysitting" a
phone number without a device, and can be accessed from another device.

Tutor

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4 Messages

8 years ago

Yes, very strange business. I am considering couple of options. As soon as my obligations are over I am considering to try other providers.

GeekBoy

Master

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4.1K Messages

8 years ago

I suspect that your problem is that you have a smartphone IMEI attached to your account because you put your SIM into the Blackberry and turned it on to enable the call forwarding.  One quick way to solve this is to put the SIM into a non-smartphone and turn it on long enough to register that phone's IMEI to your account.  This would remove teh association of the smartphone IMEI and it should stop the automatic adding of the data plan (which you never use).

 

I'm not sure where I stand on the automatic adding of a data plan for accounts which have a smartphone associated to them and no current data plan.  Since AT&T does state that they require a data plan for all post-paid plans, they are not scamming by adding the data plan, and it will keep the "less than ethical" customers from claiming to not have a smartphone, then usiong a smartphone to use data without paying for it.  In cases like yours, where the phone is not even turned on, it is more of a grey area because you're not even using the phoen they have registered on your account.

Tutor

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4 Messages

8 years ago

I wish AT&T customer center had as much common sense as you do.
I end up to do exactly what you advised : bought basic phone and used it with my original SIM.
The biggest problem was a way AT&T customer service handle it.
They confirmed I used 0 bites and know my "smart phone" was not even turned on and still insist to pay for 3GB plan...which probably one of the highest.
It is not as much about money, it is complete denial of common sense and disrespect to customers.
It is honestly feels dirty, especially with AT&T offer to pretend I used my Blackberry, so they could drop $10 from $45 false charges.
I did not get it. I would call it piracy...and I don't feel I should continue to "support" such a company by using their services.
So I mark on my calendar date with end of my obligation and planing to use competitive provider.
Unfortunately I think it is best I can do.
I was trying escalate it above on-call managers but they refuse pass above them and literaly stated:that is as far as I can go and nobody will be able adress /resolve this nonsense.
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