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Wednesday, March 11th, 2020 7:45 AM

Isn't there any other way to get refund without the wireless number?

Hi I bought the prepaid sim card at Berkeley at&t house.

I thought it is prepaid sim card which is already charged

and if I used all of my data that I paid, it's just done like any other prepaid SIM card.
I used it during summer time 2019 for about 2 or 3 weeks and came back to Korea at AUG,16,2019.

But I found the AT&T(vesta at&t prepaid) has charged me $43.63 per a month from last SEP to this March.

It's unfair to charge the money about the service that I have never used during this whole time and I even didn't stay in US after last AUG.

I called the at&t customer service serveral time and they just kept saying they can't check anything without the wireless number.

I do have the passport number that I used when I bought the prepaid sim card and bank account number that AT&T has withdrawn money.

but about wireless number, I can't think of it now.

Isn't there any other way to check it and get refund with my passport number or
bank account number?

It's my first time this has happend and I hope AT&T will sort out of it ASAP.

I live in Korea now so It's hard to contact AT&T,So post it to get help.

I'd like to get refund about 6 months charges that I have never used.

Thank you!

Accepted Solution

Official Solution

ACE - Sage


116.1K Messages

4 years ago

It doesn't matter, prepaid does not refund at all.
If you have not already done so, you can stop further payments from coming out directly with your bank or debit card
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