Is there a way to get a better customer service experience to resolve billing issues? Have been mislead, disconnected, mischarged for mont
I have been dealing with billing issues with AT&T for what will shortly be 5 months. First AT&T paid no regard to the fact that I had a court order stating hat wireless services for my phone number and billing responsiblity was supposed to be TRANSFERRED, however, they let my exhusband terminate the line and maintain control of the line. After over 20 HOURS of trying to get somebody at AT&T to help me get my number back when he terminated the services and refused to give me access to the number, I finally made progress after likely a dozen phone calls, emails, chats, visits to store. AT&T refused to honor the loyalty discount provided to my ex, refused to honor the autopay/paperless billing discount, refused to honor the same price that was being paid. I was being charged for a share plan for a single line, and I inquired multiple times about why his monthly service bill is FIFTY dollars less than mine. I contacted the loayaty department and understood that I would receive the loyalty discount. I am so fed up because that did not happen. In March, I was on hold then on a chat after mutliple attempts to get some resolution. After being on hold then disconnected from a chat then connected, it took over an HOUR to come to NO resolution other than a temporary one. I was suffering awful joint pain and was coming down with very serious health issues. I repeatedly asked the representative if he could email me or I could get a direct call number back as I was no longer able to hold my phone. A temporary Band-Aid was put on the situation after over an hour. Today, I spent TWO HOURS on a chat after I attempting to address this again. I still have little resolution. I am now supposed to call the loyalty people. After complaining about being charged a group rate, I was offered the option of a lesser plan for less money----still does not explain why I was transferred to a group plan in the first place and neither does AT&T's explanation that it allows me to add additional lines. I had to walk through the math with the rep that even with two lines rather than one, I would still be paying more. I still have little clarity how one person is being charged $50 more for the exact same service and AT&T sees nothing wrong with that even when I told them about the financial hardships that I am facing. I do not want to spend another HOUR to talk with the loyalty people only to find my bill not straightened out next billing period as previously happened.