Is it AT&T policy to charge customers for services not recieved?

So hopefully you have cancelled the line now, yes? Also, it might be worthwhile to escalate to corporate by filing an FCC or BBB complaint and tell them your story and that you are sure you cancelled the line in Feb. After all, why would you pay for a line for a watch no longer supported. They may reimburse all those charges and should reimburse at least 3 months worth.

I am sure I am not the only one out there with this issue. Everyone with a smartwatch should check their att bill!!!

Tech service for a smart watch? I have no idea what service you are talking about but typically, you get billed for whatever service until you cancel. Did you ever cancel?

We had a dedicated phone number and internet access when we put the phone on our account. We knew the watch would not be supported anymore but did not know how texts would be affected. The resolution team did not have an answer at the time. We really did not notice a big difference in the way the watch and phone communicated with each other a year later. When I spoke with the resolution dept in '22 they were unsure as well. My bad for taking this long to really follow up! Just assumed they would make thing right as they always have done in the past. Now they want me to fill out an arbitration form. Guess I won't be adding that other line....which was the original intention of my call.

Well, that’s clear as mud. I still have no idea what service you are talking about. Are you saying you have been paying for a watch line that hasn’t worked since March ‘22? If so, once again, did you ever cancel the line? A watch line doesn’t automatically cancel simply because the watch is no longer supported.

I thought I did in Feb of '22. I called twice but because i can't remember if i said to specifically cancel the line. I do remember that there was a lot of ambiguity on both of our sides. I am sure this is most likely my fault for not being clear enough. I think I was just so frustrated.  

I do like the clear as mud comment though. Normally I am a bit better than that. So, yes, dedicated phone line for the watch. We thought my husband would use it like a phone when I bought it as a gift for Valentine's day 6ish? Years ago. Turns out he uses it more like a fit bit. We only need the wifi and bluetooth connections. When att quit supporting 3g connectivity we were told, clearly, the watch would no longer work as of March and to upgrade the tech. He did not want to upgrade because he loves the watch. So I called to see exactly what our expectations going forward would be. The person I spoke with was unsure. In all fairness I probably didn't say 'cancel' the line. It was just an overall bad experience. 

Thanks