Is AT&T over-billing you for texts too?
Has anyone else noticed a regular pattern of over-billing for text messages?
I routinely purchase a text message package. For, at least, the last six months (as much as I am able to get history for), I believe I have been regularly over-billed for use. I, unquestionably, have been for the last four months.
Single messages (under 160 characters) are being counted as two, three, or four messages. This is happening randomly - from different senders, on different carriers, and at various times - but always with incoming messages.
It's actually easy to spot; but probably is getting overlooked by millions of customers. Check your account history. Are there multiple, incoming messages at the EXACT same time? If so, you may want to dig a little deeper. While it may be a message over 160 characters; my experience proves it to rarely be so. 99 percent of these occurrences, in my account history, are instances of one, singular message being charged multiple times.
If you believe this is, also, happening to you; you might try your luck with AT&T "customer service," but should be prepared for disappointment. Despite a couple hours on the phone, and dozens of emails, this situation is continuing. I have received woefully little help from AT&T representatives. In fact, I keep getting "blown off" or shuffled around.
You might save yourself time, frustration, and the maddening indifference of AT&T. File a report with the Better Business Bureau and your states Consumer Fraud Protection Division.