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bulnomali's profile

New Member

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3 Messages

Tuesday, January 31st, 2023 11:44 AM

Is anyone else having issues paying a wireless account through their phone?

I've been paying with *729 for many years without issues, but I've been trying to pay this evening and it makes the "chattering" noise for a while and says due to technical difficulties they cannot process my payment. I'm then given the options of logging-in online, which couldn't happen since there's no way I remember the login credentials, or to load their app, which I don't want to install just to pay a bill. Is it just me having this issue or is it widespread? Did AT&T stop doing over-the-phone payments this month and never told me?

Accepted Solution

Official Solution

ACE - Sage

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107.4K Messages

4 months ago

https://www.att.com/support/article/my-account/KM1041967/

However... you should be logging into your account on a regular basis and reading your bill. I'm hoping this does not indicate you never log in and have never read your bill. How do you know your bill is correct if you don't read it?

You should be getting an email notification that your bill is ready every month. That email is likely your user ID if you don't remember your alphanumeric password and pin code you can use the forgot password option to reset it.

https://www.att.com/support/smallbusiness/article/smb-local-long-distance/KM1188176/

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