iPhone trade-in promotional credits not applied
I joined AT&T with 4 new lines of service back in November. Purchased 4 iphone 11's and sent in 4 qualifying phones for the $700 promo credit trade-in offer. After chats with customer service I called the trade-in department at 888-445-6005 and they confirmed that all 4 trades were processed in Feb and qualified for the offer. Still no bill credits, and virtually impossible to contact ATT at the moment. Any ideas? Can stores assist with questions like this at all??