International Roaming enabled by default, raking charges without informing customer
I am spreading the word about how AT&T has taken one of the oldest crimes of pickpocketing, put an Enterprise mask on it and has been milking money off unsuspecting and naive customers. Sadly, I was one of them, been charged $400 for data roaming. The charged stemmed because it looks like the phone triggered a scheduled backup, and I was under the assumption that if no international plans were enabled, the phone would not connect anyway so I left the SIM inside the phone, instead I feel now that I should have taken the SIM off and burned it. Neither was I informed or alerted that my international roaming was active by default, with no option to turn it off, nor was I alerted at the time that my charges were going to be pay per use. Last I traveled out of US was 2016 and roaming was disabled by default. Looks like that option was stealthily removed. Customer care says there is nothing they can do as charges are valid. Here are my questions,
- Why is international roaming enabled by default without the customer’s approval?
- Why isn’t the customer alerted that they are on pay per use? If you can send all the other advertising texts, you surely can send this alert.
- Even if you cannot add or answer questions 1 & 2 apart from the fact that it helps you legally extort money from customers, why cannot you display in the Device add-on section on myatt website or mobile app that this feature is On by default so customers can take measures to avoid these charges.
Is this what AT&T has become now? Is there no better way of making money your executives can think of?