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New Member

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1 Message

Fri, Jul 3, 2020 4:29 PM

International Charges on my last two Bills

I have this account for the last 9 years and I blocked any International calls to be made on this account. in the last 9 years the system had a Glitch and by mistake charged me once or twice but after speaking to the Rep. they were adjusted.

the last two months statements I received one Bill with over $255 and the 2nd Bill over with $39 when I spoke to the Reps they were very rude and unprofessional. I requested to speak to a Manager or supervisor and was told they are not available and someone will call you ( First call I was told someone will call within 48 Hours and it never happened / the 2nd call I was told 5 to 8 days and someone called my Shop and was told I am with a customer and never called again but intergiated my employee who answered the phone to see if I have the Authority to cancel the account) I was an AT&T customer since the 90's with different accounts and never had a problem with AT&T which wasn't solved accept these two calls. I regret to inform you that I moved to another carrier because of this and if I am not contacted personally to adjust the overcharge, I will dispute the two invoices with my Credit Card Company. My cell # (Edited as per community guidelines) or work # (Edited as per community guidelines)

Tarek (Edited as per community guidelines)

Responses

Lockdowncraziness

Employee

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299 Messages

a month ago

This is a customer based forum. Not AT&T Customer Care. No one here can access your account. Also, if you are receiving international charges that means international calls were being made. Were you using an app?

 

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Moderator

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112 Messages

a month ago

Hello @teldakak,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines https://www.att.com/legal/terms.forumguidelines.html your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

lizdance40

ACE - Sage

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77.1K Messages

a month ago

Just to echo @Lockdowncraziness , if you are using your phone to make long-distance phone calls and being charged for it then you have used AT&T services and should pay for it.

 

just an FYI, every time you change plans, any previous settings no longer exist including things like purchase blocker and international call blocker.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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