Skip to main content
AT&T Community Forums

Contributor

 • 

1 Message

Mon, Jul 23, 2018 7:22 PM

International calling with WiFi

I have registered for the International Pass add-on - $10 for 24 hours of voice/data/texting. If I use Wifi for voice calling will it trigger the 24 hour window?

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

 • 

132.7K Messages

2 years ago

Hello @tmboyle04,

 

That's a great question. With Wi-Fi Calling from AT&T, you can talk and text over any active Wi-Fi connection. You can make calls to domestic numbers and receive calls with no additional charge and no impact on voice call airtime usage. For international calls, the rates from your calling plan or international long distance package apply. Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

42K Messages

2 years ago

You can make calls to domestic numbers and receive calls with no additional charge and no impact on voice call airtime usage. For international calls, the rates from your calling plan or international long distance package apply.

@mjs360 So what was not clear about the above explanation? Seems pretty clear to me. WiFi calling simply means you are connected to ATT’s cellular network through WiFi instead of through a cell tower. That means all calls are treated the same as if your phone was still in the US. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

2 years ago

To be 100% clear, If I am in international location and I have wi-fi calling activated, and I call a domestic number in the country where I am, this should not be considered an international call and it should be free since via wi-fi. Correct?

sandblaster

ACE - Expert

 • 

42K Messages

2 years ago

@mjs360 Not quite. If you call a local international number while on WiFi calling, it is the same as if you called that number from back in the US. You will pay applcable international long distance rates for that call. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

2 years ago

Well that is NOT clear at all to us layperson and really confusing as a consumer. I think it should be better explained by ATT or maybe they have no incentive as they want the high charge incurred to their benefit.

Tutor

 • 

6 Messages

2 years ago

Thank you for taking the time to respond to my questions and I did not mean to say you were not clear.

What I was saying is that it was not clear in general. For me "international calling" means you are in one country and you are calling a number in another country but in the scenario I was describing I am calling  a number in the same country where I am standing... so I would not think it is international by that definition. In my mind, using Wifi means I am borderless and a call into the same country where I am accessing the wifi would not mean "international" calling. Why would the phone need to go back all the way to a US based cell tower or anything US related when on the local wifi? That is what does not make sense.

sandblaster

ACE - Expert

 • 

42K Messages

2 years ago

Why would the phone need to go back all the way to a US based cell tower or anything US related when on the local wifi? That is what does not make sense.

Again, WiFi calling means you are connected to ATT’s cellular network through WiFi instead of through a cell tower. ATT’s cellular network only exists in the US. ATT does not provide service in other countries. If you connected to a cellular network in that country, then you would be roaming and pay international roaming rates. As long as you are using ATT’s network to place the call, it is the same as if your phone was in the US. Using your logic, if you were in another country on WiFi and called a US number, that would be long distance but it’s not. Calls to US numbers would be no charge. Sorry if you aren’t understanding, I don’t know how to state it any clearer.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

77.8K Messages

2 years ago

CNET on the topic.  Scroll down for a chart that shows when it’s free and when you get charged

https://www.cnet.com/news/what-is-wifi-calling-tmobile-verizon-att-google-fi-sprint-setup-faq/

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

2 years ago

Great article. Thank you. Basically don't use ATT for international calling or wifi calling as exhorbitant rates and always stick to FB Messenger or Signal or Apple facetime with phone on airplane mode. That will have no cost.

Tutor

 • 

6 Messages

2 years ago

Thank you. I got it. I will never use ATT again to call internationally when on non-USA land. way too expensive. Will make sure to use other services )FB messenger, Apple Facetime or Signal/What'sapp and leave my phone on airplane mode.)

Contributor

 • 

1 Message

a year ago

I agree.  It is NOT made clear by ATT and their employees, themselves. I was originally told by an ATT customer service rep that WIFI calling is the same thing as Face Time Audio - as long as you use WIFI, even internationally, all calls will be considered wifi calls. We just have to make sure Airplane Mode and Cellular Data/ Roaming is off. Long story short, 2 weeks later, when I returned to the US, I found an exorbitant $800 worth of "international" calls charged to my bill. A few customer service reps were super apologetic after they reviewed by notes and my previous calls, confirming that, indeed, I was given wrong info by their own rep. However, the most ridiculous thing was, the customer loyalty department (i have been a loyal customer for 12 years and counting) MANAGER (so she said) was SO ridiculously rude and told me she was personally denying ALL the credits that the customer service reps were kind enough to submit for me -- maybe totaling $100 -- bc SHE accused me of making international calls from the US!! -- I had airline tickets to prove i was out of the country during those dates. Regardless, make sure you know what you are getting into before you casually turn on your wifi calling while traveling. I just keep that thing OFF now, all the time, ESPECIALLY when I'm traveling abroad.

Get started...

Ask a new question