International billing dispute
This is the third time I have used AT&T international plan for travel and the third time I have had to call to dispute the bill and have it resolved. Unfortunately this time the matter has not been resolved to my satisfaction. Luckily my contract is up!
I called AT&T uverse billing customer service, because I have a bundled data/TV/wireless package. I spoke to David in the Sacramento office for 30 minutes before he informed that he was going to be unable to help me, since this was a wireless billing dispute. He instructed me to call 800-331-0500. I called and spoke for 24 minutes with Cassandra in the office near Detroit, MI, who managed to disconnect the call. When I called back I reached Chantelle [edited for privacy – please do not post personal information] in the South Carolina office, who after 28 minutes transferred me to her supervisor Laquetha . Ms. C informed me that she would be unable to help me after approximately 5 minutes.
The issue: I was travelling to Italy for 2 weeks in mid-September. I called to add the temporary data and messaging service and was told it was the day iphone 6 was coming out and it would be better for me to add it online. On September 12, I added 300MB of Data at $60 per month and Global Messaging at $30 per month, to expire October 8. My bill, rather than being approximately $90 more than average, was $225 more! I have been told that is because it is pro-rating two months of expenses for the one month service, because I added it in the middle of the billing cycle. And, I am not going to be reimbursed for the additional month of service I paid for. In addition to that I was informed that it did not expire on October 8, even though I selected that date to end and I will now need ot pay for an additional month + of charges.
I do not wish to do business with AT&T if this is the kind of service that is provided and the type of dishonest and decitful billing practices that have to be resolved with hours of time on hold with customer service.