Insurance added to my account
I switched from Verizon to AT&T in May 2020. We brought our own phones. We have 3 lines. I specifically told the guy helping us at the store I did NOT want insurance on any of the lines. 2.5 years later I find out I’ve been paying for it this whole time! $1350 in insurance I didn’t approve.. I keep getting the run around. I’ve called customer service twice, called the loyalty team, chatted online, and went to the store where it occurred, no one will help me. I want my money back. It is not my fault a dishonest employee added charges to my account without my permission or knowing. This is ridiculous. $45 a month is not cheap. AT&T customer service is not helpful. Employees adding charged and products to customers accounts without their approval is dishonest and pathetic, if they want more money get a better or second job… don’t make innocent people pay extra..