Contributor
•
1 Message
Increase in bill
I just upgraded two old iPhone 4's to the iPhone 7. They didn't bother telling me that they were going to charge me an additional $15 per line per month for each phone for virtual voice mail. I never asked for and did not want virtual voice mail. If I don't accept the additional $360 per year charge they tell me I can remove the phones from my plan. Just another way company's like AT&T charge you more than you expected. They just slipped it in and I am stuck
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
•
107.3K Messages
6 years ago
You are not paying extra for Voicemail. That line fee has always been there, look at your previous bills.
You are paying a line access fee for each phone. ($40 - $25 discount). Every device has a line fee on the Mobile share plans.
What you are paying for, and did increase your bill, is the new phones. Those charges appear as Next installments on your bill.
0
formerlyknownas
ACE - Sage
•
107.3K Messages
6 years ago
Previous discussion on this subject
https://forums.att.com/t5/Data-Messaging-Features-Internet/Visual-voicemail/m-p/4066674
https://forums.att.com/t5/Account-Features/Visual-voicemail/m-p/5138495
And a copy of my bill showing my $40 line fee, less $25 discount, net $15.
0
0