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Incomplete text messaging data on call logs
On my call/text/data usage log from a previous month the data stops at 9/11 even though the current billing period goes to a previous date. Any idea why there is a block of missing data?
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ATTHelp
Community Support
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230.7K Messages
2 years ago
Hello @Ttholl, we're happy to help with troubleshooting steps to resolve your text, data and call log usage concerns.
If you are missing numbers on your text summary, Keep in mind, iMessage and other services that send messages via the Internet data are not logged. Only those sent via SMS or MMS go through the AT&T text message service and therefore appear on the bill.
We also recommend logging in through your web browser if you are accessing your usage details through the myAT&T app as this will help us pinpoint the area of concern. In addition, for app troubleshooting, learn how to check for app updates or clear app's cookies and cache. You may need to change your device type on the article provided to get personalized steps. Reinstalling the app is also a quicker way to get the latest version of the myAT&T app.
Lastly, learn more about usage reporting delays which include:
We're here if you have any questions. Thank you for reaching out to the AT&T Community Forums.
Alasani, AT&T Community Specialist
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Lothwill
New Member
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1 Message
1 year ago
I am having the same issue, ive even seen logs recently updated logs dissappear that were once there.
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