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BBYMGR's profile



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Monday, June 18th, 2018 6:28 PM

IMO Indirect Mobility Offer - Discount / On-going Billing Issue



I am currently a Best Buy Manager in California and having major issues with the IMO mobility offer. I have had my offer removed for some reason last month, and spent hours upon hours to reinstate it. After reinstating it, my discount is no longer applying. It has been two months of being billed the full amount, which is entirely unacceptable! I have called your customer service numbers for at least 20+ hours combined over the last month, and have not received much assistance. I have been switched to the wrong departments, been told the wrong information, had my BOGO deal messed up, been promised things that have not been delivered. I am quite unhappy with the service provided. I am beyond frustrated, and almost at the point of switching to Verizon, as 1.) Can get a much higher discount 2.) Have full-support from local representatives 3.) Can get immediate results same day. I am allowing AT&T one last chance to redeem themselves, as I have been a loyal customer for many years now.


I am seeking a phone number, name, and e-mail to call for a direct AT&T Field Account Representative that can fix my issue, as we have none in our area. Please help. Thank you!


Community Support


232.1K Messages

6 years ago

Hello @BBYMGR,

I understand your IMO discount isn’t applying for some reason.  This can raise a concern with your account.  I apologize no one has been able to further assist you, but I can guide you toward the proper route to handle this!

There are some things which can cause an IMO discount to change or be removed.  Generally a plan change, combining your bill, or adding a line can sometimes cause this hassle.  It can take up to 1-3 billing cycles for the discount to go through in which those months are not credited due to the discount not being retroactive.  In order to speak directly with an AT&T Account Representative, you must go through your HR department within Best Buy.

I hope this information helps.  Have a great day!

Adam, AT&T Community Specialist

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