AT&T Community Forums

I'm forced to loan AT&T money with BOGO phone

I bought two phones under a BOGO offer. I paid for the phones up front: $1000. On my first bill I was charged $41.67; the 1st of 24 installments for the free phone. This phone was free! My second bill I received a $41.67 credit, but was charged the 2nd installment of 24. And so it goes; I'm credited the previous installment but charged a new installment. The net effect is this: AT&T has $41.67 of my money and will have for 25 months. I'm being forced to lend a multibillion dollar company $41.67 with absolutely no cost to them and certainly without my consent. My bill should be $175/mth, but instead is $216 because of this. I want this line item installment charge removed from my bill.

Responses

oneinch

Tutor

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7 Messages

5 years ago

I'm not mistaken about anything. The local store is not letting on that they have a clue. Customer service says this is the way it's done without explaining why. Those poor speaking foreigners are just reading a script. They have no clue.

As I said originally said I got billed $41. I paid it. Every month since then I get a $41 credit and a $41 x of 24 installment charge each month. AT&T is holding $41 of my money for an unexplained reason. It's not for a phone, but yet it is. I paid $1000 + taxes on carry one at the store for the BOGO Note 9 phones.

I'm not really looking for an answer here. Hopefully someone will read this and inquire before they buy. Hopefully someone will avoid this on their own bill.

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GLIMMERMAN76

ACE - Expert

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23.9K Messages

5 years ago

@oneinch

As I put they won't charge you installment 24 just credit you. I just had one end that was that way. If you read the terms when you do the BOGO it can take up to 3 months for credits to start.

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oneinch

Tutor

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7 Messages

5 years ago

Yeah. I said all of that. I started getting the credit on my second bill. What no one can explain is why BOGO is this done this way. I fully understand that it is done this way. Why is it done this way? AT&T customer service just reads a script. They have no clue why the script says what it says. They just read it.

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GLIMMERMAN76

ACE - Expert

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23.9K Messages

5 years ago

@oneinch

its done that way on most carriers from experience. Your complaining about 41 dollars that ATT keeps till payment 24 and I get that but its how these bogo have been done since they started them. Look at it this way you still got a 1k phone for free(after 24 months).

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goodman2020

New Member

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6 Messages

4 years ago

That's too bad

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E

Emmar_72

New Member

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2 Messages

4 years ago

Sir. On your receipt. Your VISA was charged $185.10. You didn't pay for the phones in full. Unless you have another receipt showing you paid $1000. You will be charged for the phones.

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formerlyknownas

ACE - Sage

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113.5K Messages

Seriously, the OP was not understanding at all. AT&T is extending him credit on 2 $1,000 devices, and giving him credits on the second one making it free, and he's complaining about $41 that he won't get credited back for 24 months. Amazing huh?

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4 years ago

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