I'm forced to loan AT&T money with BOGO phone

Sorry, that is the way all BOGO offers work. The BOGO phone is put on an installment plan and you get a credit each month. I have no idea why you are getting a credit at all or why it’s on an installment plan if you paid for the phones up front. On top of that BOGO’s are usually limited to $700-$750 in credits. Sounds like you are getting $1000 in credits. I would gladly let them hold $41.67 for 2 years in exchange for a $1000 phone.

You paid $1,000 upfront?   Check your receipt and credit card statements.   I bet you paid sales taxes and cases, not phones.   Your receipt would show the full installment arrangements.   You will pay for the ‘buy one ‘ phone for 24 months, increasing your bill by $41.  You get both a charge and a credit for the second ‘get one’ phone for 24 months.  If you terminate either line, you owe the balance on that phone, and credits stop.   For example you terminate at 12 months, both phones have a $500 balance due.  

Your receipt looked like this:  Note I paid $185, not $1685.   The iPhones are stated as purchased on installments.  

Your first credit should have equaled any back credits owed.   Contact ATT if that wasn’t done.

I paid for the phones up front. I did so because I didn't want to finance anything. Even though financing would have been free, it would have been a royal pain in the and therefore cost me. So I'm lending AT&T $41 for 24 months. $41 times all the customers is a lot of money. These free phones aren't costing AT&T a dime. [Per Guidelines:  Keep it Relevant and Appropriate].

---

@oneinch wrote:

I paid for the phones up front. I did so because I didn't want to finance anything. Even though financing would have been free, it would have been a royal pain in the and therefore cost me. So I'm lending AT&T $41 for 24 months. $41 times all the customers is a lot of money. These free phones aren't costing AT&T a dime. This sort of thing is why there are class action suits and how lawyers get rich.

---

If you did as you say, and I’m not sure either way, there is an error.   If you pay up front for your phones,then there should not be installments on your bill at all.  

Please read your original receipt!   

Then contact At&t directly, the store where you made your purchase.  

This is not how you contact At&t.  

Hours upon hours have been spent on the phone with AT&T customer service. A complete waste of time and nothing but frustration trying to understand their off shore English.

@oneinch  receipt, store.    I assume you local company store is where you paid $1000, and where the screw up occurred, yes?   

Yes, I bought the phones and switched my service from Verizon to AT&T at the local AT&T store. After the sale help from Lane was fighting ignorance at best and incompetence at worst.

Im gonna keep suggesting you take receipt and bill to the store where you purchased.  Either you did not purchase as you thought, or they screwed up and they have to fix it.   

---

@lizdance40 wrote:

Im gonna keep suggesting you take receipt and bill to the store where you purchased.  Either you did not purchase as you thought, or they screwed up and they have to fix it.   

 

---

My guess is this the 1000 was 2 500 dollar deposits.  Now that is a guess because depending on the state of the OP there could have been no tax then yes one phone would have been 999.99.

As to the bogo credit you will get your 41 bucks back on the tail end of the agreement as you will get the credit in the 24th month but won't be billed in that month.

---

@GLIMMERMAN76 wrote:

---

@lizdance40 wrote:

Im gonna keep suggesting you take receipt and bill to the store where you purchased.  Either you did not purchase as you thought, or they screwed up and they have to fix it.   

 

---

My guess is this the 1000 was 2 500 dollar deposits.  Now that is a guess because depending on the state of the OP there could have been no tax then yes one phone would have been 999.99.

 

As to the bogo credit you will get your 41 bucks back on the tail end of the agreement as you will get the credit in the 24th month but won't be billed in that month.

 

 

---

That’s not how it’s supposed to work.   Information which would be on the receipt, which the OP isn’t looking at.  It does not help if you have a problem, but don’t know what it is.   Gather the paperwork, then go to At&t.