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oneinch's profile

Tutor

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7 Messages

Wed, Jan 16, 2019 12:19 PM

I'm forced to loan AT&T money with BOGO phone

I bought two phones under a BOGO offer. I paid for the phones up front: $1000. On my first bill I was charged $41.67; the 1st of 24 installments for the free phone. This phone was free! My second bill I received a $41.67 credit, but was charged the 2nd installment of 24. And so it goes; I'm credited the previous installment but charged a new installment. The net effect is this: AT&T has $41.67 of my money and will have for 25 months. I'm being forced to lend a multibillion dollar company $41.67 with absolutely no cost to them and certainly without my consent. My bill should be $175/mth, but instead is $216 because of this. I want this line item installment charge removed from my bill.

sandblaster

ACE - Expert

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58.8K Messages

4年前

Sorry, that is the way all BOGO offers work. The BOGO phone is put on an installment plan and you get a credit each month. I have no idea why you are getting a credit at all or why it’s on an installment plan if you paid for the phones up front. On top of that BOGO’s are usually limited to $700-$750 in credits. Sounds like you are getting $1000 in credits. I would gladly let them hold $41.67 for 2 years in exchange for a $1000 phone.

ACE - Sage

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98.6K Messages

4年前

You paid $1,000 upfront?   Check your receipt and credit card statements.   I bet you paid sales taxes and cases, not phones.   Your receipt would show the full installment arrangements.   You will pay for the ‘buy one ‘ phone for 24 months, increasing your bill by $41.  You get both a charge and a credit for the second ‘get one’ phone for 24 months.  If you terminate either line, you owe the balance on that phone, and credits stop.   For example you terminate at 12 months, both phones have a $500 balance due.  

Your receipt looked like this:  Note I paid $185, not $1685.   The iPhones are stated as purchased on installments.  

Your first credit should have equaled any back credits owed.   Contact ATT if that wasn’t done.

 

 

1FFC8BE7-DE37-448E-A14F-0F01E93457A4.jpeg

Tutor

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7 Messages

4年前

I paid for the phones up front. I did so because I didn't want to finance anything. Even though financing would have been free, it would have been a royal pain in the and therefore cost me. So I'm lending AT&T $41 for 24 months. $41 times all the customers is a lot of money. These free phones aren't costing AT&T a dime. [Per Guidelines:  Keep it Relevant and Appropriate].

ACE - Sage

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98.6K Messages

4年前


@oneinch wrote:

I paid for the phones up front. I did so because I didn't want to finance anything. Even though financing would have been free, it would have been a royal pain in the and therefore cost me. So I'm lending AT&T $41 for 24 months. $41 times all the customers is a lot of money. These free phones aren't costing AT&T a dime. This sort of thing is why there are class action suits and how lawyers get rich.


If you did as you say, and I’m not sure either way, there is an error.   If you pay up front for your phones,then there should not be installments on your bill at all.  

Please read your original receipt!   

Then contact At&t directly, the store where you made your purchase.  

This is not how you contact At&t.  

 

Tutor

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7 Messages

4年前

Hours upon hours have been spent on the phone with AT&T customer service. A complete waste of time and nothing but frustration trying to understand their off shore English.

ACE - Sage

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98.6K Messages

4年前

@oneinch  receipt, store.    I assume you local company store is where you paid $1000, and where the screw up occurred, yes?   

 

Tutor

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7 Messages

4年前

Yes, I bought the phones and switched my service from Verizon to AT&T at the local AT&T store. After the sale help from Lane was fighting ignorance at best and incompetence at worst.

ACE - Sage

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98.6K Messages

4年前

Im gonna keep suggesting you take receipt and bill to the store where you purchased.  Either you did not purchase as you thought, or they screwed up and they have to fix it.   

 

GLIMMERMAN76

ACE - Expert

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23.4K Messages

4年前


@lizdance40 wrote:

Im gonna keep suggesting you take receipt and bill to the store where you purchased.  Either you did not purchase as you thought, or they screwed up and they have to fix it.   

 


My guess is this the 1000 was 2 500 dollar deposits.  Now that is a guess because depending on the state of the OP there could have been no tax then yes one phone would have been 999.99.

 

As to the bogo credit you will get your 41 bucks back on the tail end of the agreement as you will get the credit in the 24th month but won't be billed in that month.

 

 

ACE - Sage

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98.6K Messages

4年前


@GLIMMERMAN76 wrote:

@lizdance40 wrote:

Im gonna keep suggesting you take receipt and bill to the store where you purchased.  Either you did not purchase as you thought, or they screwed up and they have to fix it.   

 


My guess is this the 1000 was 2 500 dollar deposits.  Now that is a guess because depending on the state of the OP there could have been no tax then yes one phone would have been 999.99.

 

As to the bogo credit you will get your 41 bucks back on the tail end of the agreement as you will get the credit in the 24th month but won't be billed in that month.

 

 


That’s not how it’s supposed to work.   Information which would be on the receipt, which the OP isn’t looking at.  It does not help if you have a problem, but don’t know what it is.   Gather the paperwork, then go to At&t.   

 

Tutor

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7 Messages

4年前

I'm not mistaken about anything. The local store is not letting on that they have a clue. Customer service says this is the way it's done without explaining why. Those poor speaking foreigners are just reading a script. They have no clue.

 

As I said originally said I got billed $41. I paid it. Every month since then I get a $41 credit and a $41 x of 24 installment charge each month. AT&T is holding $41 of my money for an unexplained reason. It's not for a phone, but yet it is. I paid $1000 + taxes on carry one at the store for the BOGO Note 9 phones.

 

I'm not really looking for an answer here. Hopefully someone will read this and inquire before they buy. Hopefully someone will avoid this on their own bill. 

GLIMMERMAN76

ACE - Expert

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23.4K Messages

4年前

@oneinch 

 

As I put they won't charge you installment 24 just credit you.   I just had one end that was that way.  If you read the terms when you do the BOGO it can take up to 3 months for credits to start.

Tutor

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7 Messages

4年前

Yeah. I said all of that. I started getting the credit on my second bill. What no one can explain is why BOGO is this done this way. I fully understand that it is done this way. Why is it done this way? AT&T customer service just reads a script. They have no clue why the script says what it says. They just read it.

GLIMMERMAN76

ACE - Expert

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23.4K Messages

4年前

@oneinch 

 

its done that way on most carriers from experience.  Your complaining about 41 dollars that ATT keeps till payment 24 and I get that but its how these bogo have been done since they started them.  Look at it this way you still got a 1k phone for free(after 24 months). 

New Member

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6 Messages

2年前

That's too bad

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