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riprod's profile

Contributor

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3 Messages

Mon, Dec 29, 2014 3:51 PM

If there was any doubt why I moved from AT&T after 16 years

So I moved my family plan to Verizon. I ported 1 line on Nov 22, 2 lines on Dec 1st and the last one, I did not get to activating until Dec 3rd. AT&T billing cycle closes Dec 2nd.

So for 1 day, that I never actually used the service, I was billed $270. Another entire month.

 

The Billing supervisor refused to credit or pro-rate this extra month... just repeating that because it was the 3rd and not the 2nd, they are charging me for the whole month and because I am closing the account, they do no pro-rate the last month.

 

That's pretty low guys! I probably spent $70,000 with you over the years but you just can't resist the one more chance to sqeeze another $270 out.

 

As a result, I cancelled my last outstanding AT&T service, my Business U-Verse phone and TV service.  

 

There was a chance that I may have come back one day but you've destroyed any chance of that. This final experience reaffirmed the fact that I never want to do business with this company, in any capacity, ever again.

 

Thanks for the memories AT&T! 

deenalove08

Guru

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901 Messages

8 y مضت

Just a heads up all carriers charge you a full month when you close you account.  Regarless if you are one day into the month or on the last day. 

5.1   What Are The General Terms That Apply To All AT&T Voice Rate Plans?

You may obtain usage information by calling customer service or using one of our automated systems. Pricing/Taxes/No Proration: Prices do not include taxes, directory assistance, roaming, Universal Service Fees, and other surcharges. Final month's charges are not prorated.  So if/when you deceide to leave Verizon, regardless if you are one day into the month or on the last day of the month you will be charged for the whole month.

Contributor

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3 Messages

8 y مضت

As expected, a stock answer from the "AT&T how to respond to customers when we rip them off" script.

 

Any self-respecting reputable company that actually cared about customer retention and their image would have looked at the account and responded with something like...

 

"Ok, you have been a customer for 16 years, it's obvious that this account was meant to be closed on time but went through a day late. We can see there was no useage. No problem, we'll credit it for you as a courtesy and if you every decide that you want to return, we are here for you"

 

Not AT&T. Your response is; "You're leaving us, quick grab any last penny we can and be as rude as possible about it"

 

Thanks deenalove08 and AT&T you are a class act!  

 

I expected nothing less from you and I have the day off with not much to do, so I am actually going to enjoy writing my full complaint on ripoffreport.com

deenalove08

Guru

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901 Messages

8 y مضت

Sorry, but I do not work for AT&T.  I am just a current customer.  I have been with AT&T off and on for the past 14 yrs.  I was with Sprint and they did the same thing.  I was just letting you know that all carriers do this and it isn't something new.  

Contributor

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3 Messages

8 y مضت

Sorry, I thought you were from AT&T. 

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