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I will be filing a Complaint!!!
BOGO free offer purchased January 31, 2019, today is May 20, 2019 and still not credit for 2nd phone. I followed every rule waited the 2 to 3 months of billing. This month is the 4 month and my bill is the highest I have ever received. Only been a customer sine 2000. That will all change in a few days I just need to know the process to file a complaint and call in to cancel all services AT&T and DirecTv. Thanks AT&T for screwing me over, the Chat is always unavailable and the Reps on the phone can never figure out what to do.