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New Member

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3 Messages

Thursday, March 26th, 2020 12:20 PM

I was told AT&T was not turning off prepaid service

I was told by a representative that At&T was not going to suspend services for anyone including pre paid. It is sad that the largest provider of cell service and its rep are full of S@&T when U.S Cellular and t mobile and boost all care about people but AT&T dont. #timetoswitch

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sandblaster

ACE - Expert

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62K Messages

3 years ago

Boost is also prepaid service. They are doing the same thing as ATT. Sorry that ATT rep gave you bad information. They should have known. When your prepaid plan expires, you are not suspended, your service expires. There is a difference though to you, not much difference.

New Member

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3 Messages

Actually boost has suspended cutoffs for 60 days for there prepaid service as well as u.s. cellular pre paid for 30 days. I have friends on both services
sandblaster

ACE - Expert

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62K Messages

I don’t know about US Cellular but Boost’s web site does not say anything about suspending cut offs. There are many false reports on social media. Here is the only information posted for customers unable to pay:

What if I’m unable to make my payment?

If you need support with your account due to unexpected financial impacts, please contact us.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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30.4K Messages

AT&T PREPAID and Cricket will introduce new ways to help ease financial stress for our customers beginning Friday.

AT&T PREPAID:

A new limited time offer of $15 for 2GB of data with unlimited talk and text will be available to new and existing customers with no activation fee.

An automatic 10GB per month of additional data for 60 days is being added temporarily to existing customers’ capped phone plans and for new customers who activate capped phone plans prior to April 26. [1] New customers activating capped phone plans after April 26 will temporarily receive an extra 10 GB of additional data for 30 days.

Customers with an Unlimited Plus plan with Mobile Hotspot data and new customers who activate on the Unlimited Plus plan prior to April 26 will temporarily receive 10GB of additional Mobile Hotspot per month for 60 days. New customers who activate after April 26 will temporarily receive an additional 10GB of data for 30 days.

Cricket:

A new $15 limited time plan for 2GB of data with unlimited talk and text will be available to new and existing customers with no activation fee.

Automatically adding 10GB of data to capped plans for new and existing customers. Customers on the $30/2GB plan or the $40/5GB plan, will get an additional 10GB of data for mobile hotspot or smartphone use for two bill cycles. After two bill cycles, customers will no longer receive the additional data.

Automatically adding 10GB of data to unlimited plans for new and existing customers. Customers on the $55 unlimited plan without mobile hotspot, will receive 10GB of data for hotspot use. Customers on the $60 unlimited plan with 15GB of mobile hotspot will get an additional 10GB of data for mobile hotspot use. Both plans will receive the additional data for two bill cycles. After two bill cycles, customers will no longer receive the additional data.[2]

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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10 Messages

what these people have done in my case is charged me for the next month for 2 lines and not able to make calls or texts from any of them.

Rather than helping they seem to cheat people in this circumstances, and their pre-paid customer is just lousy to give any true explanation. The company should be held accountable for this !!

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