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Leigha12345's profile

3 Messages

Thursday, April 11th, 2024 12:38 AM

I was going to put this on YELP but wanted to ask the community first.

AT&T call center listen up! After 22 years of loyal patronage, your recenttreatment of me has been nothing short of appalling. Let's set the record straight:I've been in constant communication with your team regarding a minor bankmishap that necessitated a few extra days to make my payment.You know what I asked for? Nothing more than a return to my original paymentarrangement date. But instead of understanding and cooperation,I encounteredsheer indifference and inflexibility. Is this how you repay decades of loyalty?Talking to offered zero help and compassion for something that shouldn't havehappened.It's high time AT&T realizes that loyal customers deserve better. Your dismissiveattitude towards my reasonable request is downright disrespectful. After morethan two decades of support,I expected far better treatment than what Ireceived.I'm sharing my experience here so others know what to expect from AT&T's so-called customer service. Take heed, AT&T - this is not how you treat those who'vestood by you for over two decades.For Twitter, how about this:"@ATT's call center treatment of loyal customers is a disgrace! 22 years of loyalty,and all I asked for was a simple extension due to a bank issue. Instead, met withindifference and inflexibility by juriel ID #SZG94G2 Loyalty clearly means nothingto them. #Customer ServiceFail #ATTSucks"

Yahoo Mail: Search, Organize, Conquer

3 Messages

2 months ago

AT&T call center listen up! After 22 years of loyal patronage, your recenttreatment of me has been nothing short of appalling. Let's set the record straight:I've been in constant communication with your team regarding a minor bankmishap that necessitated a few extra days to make my payment.You know what I asked for? Nothing more than a return to my original paymentarrangement date. But instead of understanding and cooperation,I encounteredsheer indifference and inflexibility. Is this how you repay decades of loyalty?Talking to offered zero help and compassion for something that shouldn't havehappened.It's high time AT&T realizes that loyal customers deserve better. Your dismissiveattitude towards my reasonable request is downright disrespectful. After morethan two decades of support,I expected far better treatment than what Ireceived.I'm sharing my experience here so others know what to expect from AT&T's so-called customer service. Take heed, AT&T - this is not how you treat those who'vestood by you for over two decades.For Twitter, how about this:"@ATT's call center treatment of loyal customers is a disgrace! 22 years of loyalty,and all I asked for was a simple extension due to a bank issue. Instead, met withindifference and inflexibility by juriel (Edited to remove personal information) Loyalty clearly means nothingto them. #Customer ServiceFail #ATTSucks"

(edited)

Community Support

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232.4K Messages

2 months ago

Hi @Leigha12345, we understand you're frustrated, and we're here to help you with this case. 

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

 

Please reach out to us if you require further help. 

 

Thank you for contacting AT&T Community Forums.

Andrew, AT&T Community Specialist.

2 Messages

2 months ago

AT&T call center listen up! After 22 years of loyal patronage, your recent treatment of me has been nothing short of appalling. Let's set the record straight: I've been in constant communication with your team regarding a minor bank mishap that necessitated a few extra days to make my payment. You know what I asked for? Nothing more than a return to my original payment arrangement date. But instead of understanding and cooperation,I encountered sheer indifference and inflexibility. Is this how you repay decades of loyalty? Talking to offered zero help and compassion for something that shouldn't have happened. It's high time AT&T realizes that loyal customers deserve better. Your dismissive attitude towards my reasonable request is downright disrespectful. After more than two decades of support,I expected far better treatment than what I received. I'm sharing my experience here so others know what to expect from AT&T's so- called customer service. Take heed, AT&T - this is not how you treat those who've stood by you for over two decades. For Twitter, how about this: "@ATT's call center treatment of loyal customers is a disgrace! 22 years of loyalty, and all I asked for was a simple extension due to a bank issue. Instead, met with indifference and inflexibility by juriel ID (Edited to remove personal information) Loyalty clearly means nothing to them. #Customer ServiceFail #ATTSucks" Yahoo Mail: Search, Organize, Conquer

(edited)

ACE - Sage

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117.9K Messages

There is no possibility of manual or override to late payment arrangements. AT&T took away the manual override option years ago 

🐾 I don’t work for AT&T or any carrier. Former AT&T,  Current Verizon customer.  My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove. 

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Former Employee

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2.7K Messages

2 months ago

Your bank mishap is not their problem it’s yours. Payment arrangements are courtesies, if eligible. They are a business not a charity. If you had no other funds such as a credit card, friend or something to pay your cell bill. You should probably find a cheaper plan.

ACE - Sage

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117.9K Messages

2 months ago

Whether you found the attitude dismissive or not is not material to the problem. Customer support personnel do not have the option to override the late payment system or to remove suspension. The only way to reinstate service once suspended involuntarily is to pay your balance to $0 

3 Messages

2 months ago

this is LEIGHT123 IT WAS NOT A MISSED PAYMENT. ACTUALLY I PAID IT TWO TIME FROM WRONG ACCOUNT, FORGOT TO HIT CHANGE OF METHOD, AND RIGHT AFTER, SAME DAY, SAME TIME, PAID FROM THE CORRECT ACCOUNT. SO EVEN BEFORE CHECKS HIT MY BANK, PAYMENT WAS ALREADY PAID AND POSTED.

ACE - Sage

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117.9K Messages

2 months ago

I'm not sure what your point is?  

AT&T's system including its late payment system is run by computer. If your payment is late, The computer knows it's late. The computer is not flexible about that. AT&T employees cannot override the computer system when it comes to late payments. 

You're asking for a flexibility and compassion from a computer, which has none!  

If you called AT&T looking for flexibility and compassion when it came to late payments and found none, that is correct, that is how it works, and it's been this way for a decade.   I suspect you would find the exact same thing with any other service provider. 

ACE - Expert

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27.9K Messages

2 months ago

None of your posts are clear.  Please confirm or deny the following statements:

You may or may not have had a payment arrangement.  
Your payment was late, then you paid twice.

Now you’re wanting a refund

Your service was disconnected and you’re upset.

(edited)

ACE - Sage

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117.9K Messages

2 months ago

@skeeterintexas 

You may have picked up something between the lines I failed to see.  

  All I'm getting is the OP expected 'Mom & Pop shop'  type service from a large corporation's call center employees... Peons who have no ability or right to grant the sort of flexibility she requested.  Employees never have the right of ability to go against their employer if they want to keep their jobs. 

This makes the OP seem rather naive. 

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