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1 Message

Thu, Oct 29, 2020 1:21 AM

I have an issue with my billing not matching my quote

I switched to AT&T recently and was quoted $40 per line on Unlimited Extra with two phone lines and two watch lines. After checking my account, I saw that I was being charged $75 for one phone line and $65 for the other. I'm not sure if this is a problem with the website, but I was clearly quoted $40 per phone line. Regardless, I feel as if AT&T should honor what they quoted me. When I called customer service, they told me that I was wrong and my bill was correct. I have a screenshot of the quote from their website. What should I do?

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ATTHelp

Community Support

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162.6K Messages

9 m ago

Hi @hollycarb,

 

Thank you for reaching out. Allow us to take a closer look into this for you.

 

Concerning your Unlimited Extra plan, we are sorry about the confusion. The $40/line applies to an account that has 4 active smartphone lines in it. Watch lines do not qualify in the count. 

 

If you therefore select 2 lines from the bar above the plan prices, it will give you a better reflection of you current pricing. It also appears that one of your lines is on Unlimited Elite, while the other is on Unlimited Extra. That is the flexibility we have recently set up to improve your experience.

 

Let us know if this helps.

 

Doyin, AT&T Community Specialist.

New Member

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1 Message

9 m ago

I have been an at&T customer since I was 19. I am now 38 and having problems due to covid. They are basically saying "OH WELL" The rep said there nothing he could do.

New Member

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1 Message

9 m ago

How do I stop an online payment

New Member

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12 Messages

8 m ago

I am troubled over the recent upgrade and the "side-effects" associated with our plan costs.  Over the last four months, we have had trouble having our account reflected by the "resolution" from the previous month's agents by AT&T agents.  Each month, we are spending no less than 3 hours trying to resolve what a "qualified" agent did on our account from the previous month.  In spending close to 20 hours in chats and calls with AT&T, is there a way that actions from agents can be reflected on the account for future months.  (Last weeks action shared I would have to call in each month - really?  So agent "reduced" my plan coverage to get it back into what was first desired.  The coverage was upgraded to be at the same cost of the beginning plan because of all my troubles with AT&T.  So now waiting a call back from AT&T on resolving again - let the countdown begin (1 hour already done - 2 hours ahead for me to get this RESOLVED on recurring issues).  I wonder if another provider can BUY OUT MY PLAN???? Maybe I can start that research while I am WAITING ....  Very frustrated over the "amnesia effect" of AT&T.  I was very satisfied customer in July BEFORE UPGRADING PHONES.  "A good deal is never really a great deal."

New Member

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3 Messages

4 m ago

Each call to ATT is 2 hours. I have called 3x’s. This is a tactic and it is fraud. The FAA and the Senate need to get involved and learn quickly that AT&T is committing bait and switch fraud. I was quoted one price when I signed up - I have a screenshot - and my bill is $12 more per month and I was quoted. 

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