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JonathanHurst's profile

1 Message

Friday, April 12th, 2024 11:04 AM

I Cancelled ATT service. Do I still need to pay the bill?

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Accepted Solution

Official Solution

ACE - Expert

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35.6K Messages

1 month ago

Look at the dates of service covered by the bill you have received.

  • If you canceled effective on or after the start date of the billing cycle shown on the bill, then you owe the bill for services for that month. 
  • If you canceled effective before the start date of that billing cycle, then you should not have to pay it... but you might want to call and make sure your cancellation was properly recorded on the date you intended.

If you ported your number to another carrier, the cancellation date would be the date the port actually occurred.

(edited)

ACE - Expert

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27.9K Messages

1 month ago

Your final bill is NOT pro-rated. 

ACE - Sage

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117.7K Messages

1 month ago

By the way if you did not take your phone number to a different service provider, or if you have left devices or numbers behind on AT&T, AT&T will continue to bill you for those phone numbers that you did not take along. 

For example if you had a watch or tablet, your new service provider would not have ported that number but would have assigned a random new number to those data only devices. 

This is standard for all service providers, so you should always call and cancel things like watches and tablets before you port out your phone numbers so that you can be sure that everything is canceled off of your service provider before you switch 

3 Messages

1 month ago

Please help to solve problem

ACE - Expert

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27.9K Messages

1 month ago

@lashrffox THIS IS NOT CUSTOMER SERVICE. THIS IS A PUBLIC MESSAGE BOARD POPULATED BY CUSTOMERS SUCH AS YOURSELF. PLEASE USE THE 3 VERTICAL DOTS TO EDIT YOUR PERSONAL INFORMATION OUT OF YOUR POST.

(edited)

ACE - Expert

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35.6K Messages

1 month ago

@lashrffox , if you have a situation, you may create your own thread to deal with it.  However, do not provide your personal information in that or any other publicly viewable post.  All the response you're going to get from AT&T is a link to their Contact Us page (which is already available at the bottom of this page) telling you to use one of the methods there to contact them about your issue.

ACE - Sage

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117.7K Messages

1 month ago

@lashrffox 

You mentioned home services. Yet you have posted in the wireless department, wireless is cell phones and such not home services. 

Home services such as internet and television Bill the same way as AT&T wireless. You are billed for the current bill cycle, service you are already using during the cycle, and your bill is due at the end of the bill cycle. So if you have received a bill yes you do owe the bill and you must pay the bill. 

For example your bill cycle runs from the 5th of the month till the 4th of the next month. On approximately the 9th of every month you receive a bill for services. The bill is due before the 4th of the next month..  usually your auto pay will be taken out around the 2nd of the month.   If you cancel service on the 15th of the month, you are still in the middle of a bill cycle by approximately 9 days. Your bill is not prorated which means you pay till the end of your bill cycle regardless of when you quit service. 

Unless the dates of service covered on the bill are a full month past when you quit service, which would indicate your home services were not terminated as requested, then to put it simply the bill is correct and you should pay it 

Because none of the service providers prorate service when you leave it is advised that you time your exit at the end of your bill cycle.  And when I say all service providers I am including AT&T, Verizon, T-Mobile, Xfinity, Cox communications, spectrum internet and TV, etc, etc

ACE - Sage

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117.7K Messages

1 month ago

@lashrffox

This is a customer populated forum.

This is not how you discuss with an AT&T agent. The only message you will get from AT&T directly is to contact them directly by calling them.  If you have internet and TV the phone number to contact AT&T is on your last bill. If you have wireless AKA cell phone service it's 1.800.331.0500, or simply dial 611 from your AT&T wireless phone 

ACE - Sage

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117.7K Messages

1 month ago

@lashrffox  FYI for your own security your post including personal information like your name and phone number and apparently your address has been removed. Please do not post personal information on a customer facing forum

Community Support

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232.3K Messages

1 month ago

Hi @lashrffox,

 

We understand the gravity of situation, and we would like to get you all the help we can. 

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help

 

Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist. 

 

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