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Tutor
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4 Messages
I buy the iPhone that still on carrier lock status and I live in Thailand.
I want to do carrier unlock for this iPhone or do something. I don’t know where is AT&T agent in Thailand. Your unlock website told me that I have to pay off the installments before request for carrier unlock. And I have no idea who is the contact sign with you. How can I make a payment and request for carrier unlock.
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Accepted Solution
Official Solution
MicCheck
ACE - Expert
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9.1K Messages
a year ago
AT&T doesn't provide service in Thailand, so you won't find an agent. You cannot pay the remaining installment. Only the original buyer can do that.
If you can use it, great. But it will not be unlocked.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Accepted Solution
Official Solution
ATTHelp
Community Support
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136.9K Messages
a year ago
Hello @jamweza,
Thanks for posting. Unfortunately we are unable to accept payment from you concerning a third party sale to unlock your device. Please contact the seller for assistance with the device payoff, or a refund.
Kenneth, AT&T Community Specialist
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MicCheck
ACE - Expert
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9.1K Messages
a year ago
You can’t. If you can’t get the seller to pay it off, it’s locked to AT&T, period.
Sell it on eBay *as permanently locked to AT&T* to recoup some of your money.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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jamweza
Tutor
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4 Messages
a year ago
I can use it via rsim that is hiding my local sim from IC detection. But I want it to be unlock. Does the period that you say have the expired date? I live in Thailand so that I can’t find the AT&T agent or partner here. So I can’t pay the payment installation or contact something. If you know pls, tell me.
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Constructive
Employee
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14.7K Messages
a year ago
@jamwezathere is no expire date hence @MicCheck statement permanently locked to at&t so its forever locked
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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jamweza
Tutor
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4 Messages
a year ago
You mean, I should ask for refund from the 3rd party company right? Do you have anything to support me for refund?
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jamweza
Tutor
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4 Messages
a year ago
Thx I’ll talk to my 3rd party seller
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ATTHelp
Community Support
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136.9K Messages
a year ago
Great @jamweza, thanks for letting us know. Please let us know if there's anything else we can do for you.
Kenneth, AT&T Community Specialist
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