HYLA TRADE IN ISSUE SINCE OCTOBER 2023

Omg… y’all comment is 3 yrs ago, and unfortunately it’s still happening. I have been calling HYLA customer care loyalty dept or retention dept, nothing case after case and nothing they can do. Att has my trade in phone telling me that I shipped it back late but then again I shipped 3 other trade ins and getting credit for those. I have been a customer for over a decade and this is how they repay loyalty customer. Mind you this when trade in a device for iPhone 14 pro max it’s worth $1000, and they won’t do anything or return my device back which is iPhone 11 Pro Max 512mb. Is porting out or cutting this company out the only way, I really hate to do all that work but if there is really nothing this company can do mind as well port to Verizon.