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steve1000's profile

Tutor

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4 Messages

Thu, Dec 18, 2014 3:00 PM

How to get paperwork for a ETF contract?

I have canceled a line that AT&T claims has a phone contract still, and is billing me for $125.00.

I have paid off the entire bill except for this amount. My company will not pay an ETF unless I can supply a signed contract ....which nobody seems able to come up with.

I am now in bill-dunning h*ll, with no account, threatening letters, and no response to my 5 calls inbound to customer service to get this paperwork.

I really don't care how many letters or calls I'll get on this; I can not pay it without some documentation....they also just hang-up on me ( 3 times) when I call ask for this ( all India calls).

 

If someone has a way to get paperwork records, i would appreciate it.

Otherwise, I guess I'm just another unpaid bill at AT&T.

bizhui

Scholar

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457 Messages

Il y a 7 y

Once an account is cancel, you will not be able to get a copy of the contract that you sign up for. If you still have access to the online account, which probably not going to be, then you can get a copy of the contract from there. Your last option would be check in one of the att corporate store to see if they can print it out for you. 

Tutor

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4 Messages

Il y a 7 y

*Thanks for the response, but there is NO SIGNATURE on the contract.*
*This phone was bought, in person, at a retail Company store.*
*And there is no signature on the paperwork....????*
*They want me to accept the unsigned contract as proof of the **commitment.*

--


*Steve *
bizhui

Scholar

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457 Messages

Il y a 7 y

That's correct, but everything is printed on the Customer Service Summary (CSS). If you are able to obtain this form, is pretty much stated in there that you were in 24 months of contract. Regardless if you had made a purchase of the phone separately. 

Tutor

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4 Messages

Il y a 7 y

*Since I was not given this form at the time of phone purchase, I can not
be expected to have read or to have agreed to this. As usual, I am being
told what to do & pay without any legal basis. I will not be paying this
charge.*

--
*Steve *
MicCheck

ACE - Expert

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11.3K Messages

Il y a 7 y


@steve1000 wrote:
*Thanks for the response, but there is NO SIGNATURE on the contract.*
*This phone was bought, in person, at a retail Company store.*
*And there is no signature on the paperwork....????*
*They want me to accept the unsigned contract as proof of the **commitment.*

--


*Steve *

Physical signatures are not the only way to make a committment.  

 

I think it's pretty ridiculous that your company requires something so unusual to pay the ETF (I've never heard of anyone having a physically signed contract for individual mobile service). Regardless, you owe the ETF and should pay it if your company will not.

Tutor

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4 Messages

Il y a 7 y

*MicCheck -*

*Thanks for your opinion on the ridiculous-ness of my company. *
*However, we follow legal rules, and would no sooner accept an undocumented
claim for $125 as we would for $12,500.00 -- or do you feel we should pay
any invoice supplied from AT&T no matter what the amount? And if not,
please share with me what you limit is?? Is it $150? $250?? $500??
$2,000??*

*Your thoughts have no logic to them, and amount to siding with Bank of
America who robo-signed fraudulent mortgage documents and foreclosed on
homes without any legal basis, because it was **expedient for them.*

*AT&T had every opportunity to supply any doc's to support their claim, and
has chosen to ignore our request.*

*But thanks for contributing to the conversation.*

--
*Steve *
MicCheck

ACE - Expert

 • 

11.3K Messages

Il y a 7 y


@steve1000 wrote:
*MicCheck -*

*Thanks for your opinion on the ridiculous-ness of my company. *
*However, we follow legal rules, and would no sooner accept an undocumented
claim for $125 as we would for $12,500.00 -- or do you feel we should pay
any invoice supplied from AT&T no matter what the amount? And if not,
please share with me what you limit is?? Is it $150? $250?? $500??
$2,000??*

*Your thoughts have no logic to them, and amount to siding with Bank of
America who robo-signed fraudulent mortgage documents and foreclosed on
homes without any legal basis, because it was **expedient for them.*

*AT&T had every opportunity to supply any doc's to support their claim, and
has chosen to ignore our request.*

*But thanks for contributing to the conversation.*

--
*Steve *

Now I'm a bit confused. Are you disputing that you were actually under contract, or are you wanting a signed contract so your company will pay for it? 

 

As I alluded to before, verbal contracts are just as legally binding as written contracts, so the lack of a a physical signature says nothing about the validity of the contract.

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