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Teacher

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3 Messages

Tue, Jul 18, 2017 2:26 PM

How to file a formal complaint against at&t?

I am wanting to file a formal complaint against at&t, but I'm not sure how to go about it. I read that you can not sure at&t. We are being charged almost $300 for a bill we were told would be $170. Does any one know who to talk to since you can't sue.

Responses

Tutor

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8 Messages

a year ago

I filed a complaint with FCC I’m tired of the lies 

 

Tutor

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2 Messages

a year ago

DO NOT EVER TRUST AT&T!!!!! They are liars to the extreme.  They are thieves! They are condescending!  THEY are ALWAYS right and you the customer are ALWAYS wrong no matter what.  It is as if they think they are some sort of god.  I, for one, will do anything and everything to let all know how cheap and petty and crooked AT&T is,  I can say nothing nice about AT&T. You can have legitimate reasons for wanting a refund due to errors on their part, but the “loyalty department “ is extremely rude, crass and uncaring and STUPID.  I advise anyone and everyone NOT to use AT&T for ANYTHING, not even to wipe your bottom.

Contributor

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3 Messages

a year ago

I dropped them a LONG time ago. Never go to AT&T. If you do you deserve whatever happens

Tutor

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2 Messages

a year ago

That’s exactly what they do! They overcharged me by $1000 & refused to credit my account or elevate my call to customer service. Unethical business practices! They trust us to just pay the bill but we can’t trust them to only charge us what we owe! 

Tutor

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4 Messages

a year ago

Am I about to speak in person or superior in person who know an can help fix my issue before filming a complaint 

Contributor

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1 Message

a year ago

PO BOX 91319

San Antonio, TX  78209

Waited 30mins on hold for the rude customer service agent to give me this

Mona YG5WJR3

 

Tutor

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2 Messages

a year ago

Such a shame!!! A vast number of us have been taken by AT&T.  If you are looking to signup with AT&T or moving over any service under their umbrella, please, just take a straight pin and stick yourself in both eyes. It's infinitely less painful than dealing with these crooks & robbers.  What a shameful display of customer service and good old American values.  The company is not threatened by a promise to file a complaint or dispute with anyone, but, file anyway.  This may help someone else from falling into their trap.

Empower22

Tutor

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2 Messages

a year ago

I cancelled everything with AT&T due to their GROSS lack of keeping appointments. My dish was installed in FRONT of trees and I received lousy reception. Two appointments were broken by AT&T, NOT me, but they gave me lame excuses as to why. Then they charged me with a HUGE amount of early cancellation. An associate then would not even listen to reason. When I signed up I was told fiber optic was in my area only to find out IT IS NOT. AT&T wanted me to check to see who told me, they refused to do the checking of one of THEIR employees. Then I canceled my phone and internet, turned in ALL the equipment and, again, AT&T refused to check when they received the equipment, they wanted me to do their work. To this day they are STILL charging me for something I NO LONGER USE NOR HAVE!! NEVER for as long as I live will I recommend AT&T to anyone. I will do my best to prevent those I know from using AT&T. AT&T are nothing more, in my opinion, than a bunch of money grubbing,lying, thieving scum bags.

Tutor

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2 Messages

a year ago

We are going through this right now 😭. I filed a complaint with the FCC, BBB, and WBTV On Your Side. What ever happened to business ethics and customer service????

MicCheck

9.1K Messages

a year ago

@KristyR22, “going through” what?

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

a year ago

I have spent hour after hour with "customer service" reps, after they made an error re. our insurance coverage. I have NEVER EVER received such poor service. I am going to small claims court because it's the only way to get this resolved. They have NO interest in resolving an issue that They created. Worst company I have ever dealt with. 

MicCheck

9.1K Messages

a year ago

@dianeea, there are very few ways AT&T can make errors regarding insurance, since it is run by a third party. In fact, enrolling you is the only involvement AT&T has. Whether or not you’re enrolled is on the first bill, so you should be able to get any enrollment issues fixed without issue. 

 

What specifically do you think At&T did?

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

a year ago

My issues are different, but customer service and service all around with this company is the worst. They don’t seem to really care about their customers or the quality of service they provide. Good luck with getting your issues resolved. I’m going to switch as soon as it’s possible.
lizdance40

New Member

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78.1K Messages

a year ago


@dianeea wrote:

I have spent hour after hour with "customer service" reps, after they made an error re. our insurance coverage. I have NEVER EVER received such poor service. I am going to small claims court because it's the only way to get this resolved. They have NO interest in resolving an issue that They created. Worst company I have ever dealt with. 


Insurance is provided by Asurion.  Insurance is billed on your monthly wireless bill.  It’s your job to read YOUR bill and correct errors, like missing insurance on a new phone line, or insurance on a line you don’t want to be insured.     
You do not inform AT&T in a timely manner of errors on your bill, that is your fault.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

a year ago

I informed AT&T as soon as I became aware of AT&T's error. They charged us
for damage that was/is covered by Asurion. That charge is still on our
bill. I spoke with AT&T and Asurian (In fact, I kept the AT&T rep. on the
phone for the entire 2.5 hour conversation with Asurian, just to make sure
that we were all on the same page). The AT&T rep PROMISED to call me back
in 1.5 weeks to see if I had been contacted by Asurian, and that the issue
had been resolved. And this was after several very long previous calls to
AT&T, to try and resolve this issue. I have zero trust in either company,
and there has been an astounding lack of effort by anyone to help me with
this. So, I have no choice but to try and resolve it elsewhere, including
filing complaints with the FCC, BBB, and going to small claims court. I
can't tell you how many hours I have spent attempting to resolve this
without going these other routes. I'm extremely frustrated.

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