Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Help for account, billing & more
U

New Member

 • 

4 Messages

Sat, Oct 30, 2021 8:59 PM

How to File a Complaint for AT&T Authorized Store

I need to know how to file a complaint regarding an AT&T store location near me. The individual refused to help me and would not provide his name. Absolutely ridiculous. Thank you in advance.  

Accepted Solution

Official Solution

OttoPylot

ACE - Expert

 • 

18.9K Messages

1 عام مضت

File a complaint with the BBB and then mention that to the store manager. Authorized AT&T Reseller stores, if that's where you went, are not AT&T Corporate stores. They are independently owned and operated and just resell AT&T services and goods. Some are managed better than others but AT&T has no real control over on how they do business.

ACE - Expert

 • 

23.1K Messages

1 عام مضت

File a complaint with the BBB.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.