How to email AT&T customer service

ATT does not do customer support via email, no such email address exists. The closest you can get to email is to use the private message feature of this forum and send a private message to @ATTMobilityCare.

Be aware they are a busy group and response may take a week or more

I have my month billing statement but I can't seem to locate the account number

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@katjar wrote:

I have my month billing statement but I can't seem to locate the account number

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Postpaid bills have the account number at the top right of the page.

If you are prepaid, your account number is not published for security, you have to call to get it.  

Then the account number is on the bill.  

Please read the responses In the forum for context (not emails). 

Take the bill with you to an At&t store to do the port, you have to get a sim card for a cell phone anyway.    They can point out your account number on the bill for you.  

are the visa reward card really being sent or they are just putting them to lure you in because i havent gottem anything and its been almost a year since i joined

today big companies hide behind lots of dead ends    they dont want to hear about stuff

like they added two hunder dollors one time charge to my bill and thretened to turn me off even tho i had signed up for auto pay....

DISGUSTING THAT THEY TREAT THEIR CUSTOMERS SO POORLY AFTER THEY URGE YOU TO REPORT YOUR LOYALTY CARD IMMEDIATELY THE NUMBER ON THE BACK OF THE CARD NEVER EVER GETS ANSWERED! I THINK IT IS A SCAM NUMBER BECAUSE I HAVE ALREADY WAITED 2 HOURS EARLIER THIS AFTERNOON AND ANOTHER 2 HOURS THIS EVENING!!I WILL TRY AGAIN TOMORROW AND I KNOW I WILL NOT GET AN ANSWER I THINK IT IS A FAKE NUMBER BECAUSE THE SAME THING HAPPENED BACK IN JUNE ALSO!!! THAT LINE IS JUST A RECORDING PLAYING MUSIC! SHAME ON AT&T. HOW DO I FIND A LIVE PERSON TO REPORT IT LOST! AND YOU CANNOT REPORT IT LOST ON LINE!! *****

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Good luck, I'm searching for that too.  (It's how I found this thread.)

Been chatting with them via twitter.  IN less than a half hour so far I've heard back from FIVE different people.  Been asked my zip code multiple times.  Then I wait.... minutes later someone ELSE replies.  

Tried live chat.  (Don't bother.)  It's an auto bot that wants me to log in.  I WAS LOGGED IN.   But ok, I clicked the link in chat and logged in... chat pops right back up asking me to log in.  Three rounds is my limit on this stupidity. 

The closest att store to me is about a half hour away and closes in a half hour.  And of course NO email, NO chat.... only a phone number.  Well swell.  I HAVE NO PHONE SERVICE.  It's why I need support.  SO how do I call a phone store?

And THIS is the best company in my area.   Just dismal.

THEY ARE THE WORST COMPANY. THEY HAVE HIDDEN FEES. I AM LAID OFF DUE TO COVID AND KEEP GETTING CHARGED FOR UNDISCLOSED FEES

WHY DOES THIS (Edited per community guidelines)TY COMPANY KEEP CHARGING ME FOR UNDISCLOSED FEES WHEN I UPGRADED MY PHONE?