How to deal with AT&T billing procedures
we had exactly the same experience as Corfox who posted his AT&T Collection Agency problem in February.
On 03/05/14 the AT&T agent ID JM6237 sent out January invoice to dispute (invoice included 2 modems that were returned to AT&T). The last two times I have called in April I was advised claim was approved and all is good. 10 days ago I have received a letter from the collection agency.
I called AT&T every day for the last 8 business days. Nobody knows what happend to my claim from March, a new claim was submitted and I was advised last week and this week by two different supervisors this claim has been approved and collection agency has been informed. When I call the collection agency to verify they say they have not received this info.
I never had problems before. It all started because I had to transfer my internet service to a new location. What is really sad every time you call AT&T they will assure you your problrm is solved and by the end of the call they will try to sell you a new product. Then next day you learn what was promised was not done. Phone calls are never returned . I had supervisors/ agents promising to call back next day or in 2-3 hours and they never called back. How can I have somebody in AT&T review my case, review the tracking numbers that confirm they got modems back and adjust the amount on my account?
Anybody with similar experience?