How To Contact the FCC about Unauthorized Billing
Does anyone have experience contacting the FCC regarding unauthorized charges from ATT Wireless or other wireless carriers? Any advice on that process would be much appreciated. I have included a link below to the section of www.FCC.gov where complaints can be filed, but I'd love to hear about anyone's personal experience of going through that or a similar process so I know what to expect.
The regular customer service managers at ATT just aren't getting it done, and I have so far been unsuccessful at contacting anyone in senior management for the ATT Wireless division. As far as I know, my complaints have not even been forwarded on to senior management despite my repeated requests.
I need to contact someone who has the authority to either consider and revise a flawed policy or at least make an exception to the unauthorized billing on my account. With no response from ATT, I'm not sure where to turn other than the FCC but am certainly open to other suggestions if anyone has other ideas. Thank you. JB