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Seabiscuit1968's profile

New Member

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1 Message

Wed, Jun 22, 2022 12:58 PM

How to complain about service?

I am so upset with the customer service at this company I don't know where to begin.  Back in August 2021 I called At&T to find a landline for a friend of mine in Pine Hill, NJ.  She would lose her phone service when her cable, Comcast, lost power and she wanted a landline.  AT&T (Your customer service representative, Lamar on 8/30/21) said they were no longer installing them.  Therefore we ordered a cingular flip phone and were told we would get a senior discount. I called every month about it and received discounts for a few months when I complained about it until I was told that they were only giving me a discount to get me off the phone.  I finally canceled the service on May 24, 2022 and now I received a bill including a late charge of $7.00.  Your representative today said that I should have been told that the service dates ran from the 10th of the month and I would have to pay the full month.  I was NOT told that at all!!  Now they told me that this was the only way to 'complain"  Is this correct?  I can't find a single address.  I am so disappointed with the service from AT&T!

Accepted Solution

Constructive

Employee

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27.9K Messages

Il y a 5 d

when you signed up the terms of service states the final month isnt prorated  also there is no such sr discount 

ACE - Expert

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22.5K Messages

Il y a 5 d

The only "Senior" specific discount is through AARP.

Your final bill is not pro-rated as per the Terms of Service.

New Member

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13 Messages

Il y a 5 d

Sadly, most of AT&T's customer service is outsourced. Your best bet is to go with another carrier. You won't be happy with any outcome with this company.

ACE - Sage

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97.4K Messages

Il y a 5 d

@Shy510 

AT&T  policy are no different from any other carrier. None of them prorate your final service bill.

New Member

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13 Messages

Il y a 5 d

@formerlyknownas 

AT&T's policies may not be different from other carriers but their pricing and quality of customer service certainly is!

ACE - Sage

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97.4K Messages

Il y a 5 d

@Shy510

You would have a hard time getting some to agree.  They all are short staffed, and using foreign call center.  

New Member

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13 Messages

Il y a 5 d

@formerlyknownas 

No, I don't think so 😀 

ACE - Sage

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97.4K Messages

Il y a 4 d

I know so. I'm a Verizon customer since 2019

Currently dealing with a feature that Verizon advertises that has not worked in 2 years and they don't know how to troubleshoot

New Member

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13 Messages

Il y a 4 d

Well good for you, boss!😁

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