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redcak59's profile

New Member

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6 Messages

Wednesday, March 1st, 2023 12:56 PM

how long to get refund

for over 4 mths I have been told I will get a refund of over $200. and it is yet to come.

ACE - Expert

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64.7K Messages

1 year ago

Refund for what? Did you have a positive account balance that was being refunded? If so, was that for a closed account? If not a closed account, that balance probably got applied to a bill. In any event, if a refund is really due, 4 months is more than enough to wait. Time to escalate to corporate by filing an FCC or BBB complaint.

New Member

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6 Messages

1 year ago

It was for an account that never worked and was closed over 4 mths ago and every time I call them they tell me refund is being sent that day or week. 4 mths later nothing 

(edited)

Community Support

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232.2K Messages

1 year ago

We're here to take a closer look into your refund @redcak59.

 

Getting your refund is important to you, so it's important to us. Let's meet in a Direct Message for further help. Please check the message icon in the upper portion of the page and reply. 

 

We look forward to assisting you.

 

Marilyn, AT&T Community Forums

New Member

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6 Messages

1 year ago

@@Att help haven’t heard anything 

New Member

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6 Messages

1 year ago

still nothing...

Community Support

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232.2K Messages

1 year ago

Hi there @redcak59, this isn't the experience we ever wanted you to have.


Please meet us in a DM, so we may look into what's going on with your refund together. Our message will be found in the upper right-hand corner of this page.


We look forward to chatting with you.

Dylan, AT&T Community Specialist

New Member

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6 Messages

1 year ago

Still nothing.. Wow.. Keep getting the run around ... 

ACE - Expert

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27.8K Messages

1 year ago

DMs have a limited life span.

New Member

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116 Messages

1 year ago

You should stop dealing with AT&T directly if it's getting you nowhere. File a complaint with BBB or FCC and you most likely will get quicker resolution. Good luck.

New Member

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6 Messages

1 year ago

That is my plan. Was trying to avoid that but it's how its got to be done I guess

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