How long does it take to get the trade-in credit
Just looking to see how long it has taken for other customers. I purchased a new phone on 2/1/23, received the phone on 2/15/23, sent back the old phone on 2/22/23, tracking shows that it made it to Pitney Bowes on 2/28/23. It also seems like I am getting the run around from AT&T. I inquired on 5/8/23 about the status and was told they would log a case and I should hear back on 5/10. I never heard back and I inquired tonight (5/13) about the case and was told it was closed due to insufficient information. When I asked why I was never contacted for more information or given and update on the case they did not have an answer. They logged in another ticket and we will see if I hear back on this one. I am becoming very frustrated as I have fulfilled my end and it feels like AT&T is just trying to keep the credit as long as they can.