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talisam's profile



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Wednesday, June 5th, 2019 4:36 PM

How Long Does It Take For Credit to Post to Cell Phone Bill

I was speaking to a representative last night about a billing issue. He told me that I would receive a credit on the account to resolve the issue and gave me the reference number    

I received a text this morning saying "ATT Free Msg: We've completed your request  ."


So far my bill has not changed and I'm slightly concerned I didn't receive the credit. Can you confirm that a credit was actually issued in association with the reference number above and let me know when I will see it on the bill?  [edited for privacy – please do not post personal information]

Community Support


232.8K Messages

5 years ago

Hello @talisam

Thank you for the opportunity to help. We will be happy to check on your credit. It would be best if we continue the conversation in private. Please reply to the personal message (PM), located in your Forums inbox, to get started.

Kenneth, AT&T Community Specialist

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